Warranty

Overview

The New Vehicle Limited Warranty coverage for your new vehicle is provided by Ford Motor Company. The coverage includes Bumper-to-Bumper Warranty coverage, Powertrain Warranty coverage, Safety Restraint System coverage and Corrosion (perforation only) coverage. Federal law also requires that Ford Motor Company provide Emissions Warranties.

Below is a general summary of the New Vehicle Limited Warranty Coverage offered. For a full description of the available warranties or a copy of the applicable Warranty Guide, please visit your local Ford or Lincoln Mercury Dealership, or download the full 2013 Lincoln Warranty.

Warranty Coverage by Mileage

Ford Customer Satisfaction
Your satisfaction is our #1 goal. If you have questions or concerns about your vehicle, we suggest you follow these three steps:

  1. Contact your Sales Representative or Service Advisor at your selling/servicing dealership.
  2. If your inquiry or concern remains unresolved, contact the Sales Manager or Service Manager at the dealership.
  3. If you require assistance or clarification on Ford Motor Company policies or procedures, please contact the Ford Customer Relationship Center.

In the United States:

Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48121
1-800-392-3673 (FORD)
(TDD for hearing impaired:
1-800-232-5952)
www.customersaskford.com

In Canada:

Lincoln Centre
Ford Motor Company
of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1–800-387-9333
www.lincolncanada.com

In Caribbean, Central America, Israel and Sub-Saharan Africa:

Ford Motor Company – Ford Export Operations
Attention: Owner Relations
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, MI 48101
Telephone: (313) 594-4857
Fax: (313) 390-0804
E-mail: expcac@ford.com

In Puerto Rico and Virgin Islands:

Ford Motor Company Caribbean Inc.
P.O. Box 11957
Caparra Heights Station
San Juan, PR 00922-1957
Telephone: (787) 782-5959
Fax: (787) 781-8975
E-mail: www.ford.com.pr

In Middle East:

Ford Middle East & North Africa
Customer Relationship Center
API World Tower, 17th Floor
Sheikh Zayed Road
Dubai, United Arab Emirates
Telephone: 971-4-3326084
Fax: 971-4-3327299
E-mail: www.me.ford.com

If you would like to download the full warranty document for your reference, click here.*

*This file requires the Adobe Acrobat Reader.

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