We identified an error with fuel economy ratings on the 2013- and 2014-model year Lincoln MKZ Hybrid and notified the U.S. Environmental Protection Agency (EPA). We worked with EPA as the agency retested the vehicles, which resulted in lower fuel economy ratings. You can view your vehicle’s correct EPA-estimated rating below.
We value you as a customer, and we want to continue to earn your trust. As a measure of goodwill, we would like to pay you for the estimated average fuel cost difference between the current combined miles-per-gallon estimate for your vehicle and the combined MPG estimate on the new label.
Please scroll down to determine your Goodwill Payment. No further action is required. You will receive a letter in the mail along with your payment no later than September 30, 2014. Fleet customers will be contacted by fleet representatives. We appreciate your patience.
We are absolutely committed to delivering top fuel economy and accurate information. We reviewed our entire line up to determine the vehicles that required further testing and revised the fuel economy ratings for the affected vehicles. No other fuel economy ratings adjustments are planned. We are also taking steps to improve our processes and prevent issues like this from happening again.
We thank you for choosing Lincoln, and we apologize for this error. We value your confidence, and we want you to know that we are committed to doing everything we can to ensure that you have an exceptional ownership experience.
|2013/2014||Lincoln MKZ Hybrid||Lease||45/45/45||38/37/38||$625.00|
|2013/2014||Lincoln MKZ Hybrid||Own||45/45/45||38/37/38||$1050.00|
No action is required. You will receive a letter in the mail along with your payment no later than September 30, 2014. Thank you for your patience.
If you have questions or concerns, we’re standing by to answer them. Please don’t hesitate to contact the Lincoln Client Relations Center at 1-800-521-4140 and one of our dedicated representatives will be happy to assist you. For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM - 8:00PM and Saturday 8:00AM – 5:30PM (Eastern Time). If you prefer to contact us online, please email us or log on to www.Lincolnowner.com. Information is also available at your nearest dealer.
Description: Raj Nair, Ford group vice president, Global Product Development, discusses the internal Ford testing that led the company to identify an error with the fuel economy rating for certain vehicles. Ford worked with the EPA to retest the vehicles and determine the correct ratings. Watch video here.
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