FREQUENTLY ASKED QUESTIONS
How much does Lincoln Phone As A Key* service cost?
The keyless entry and other remote Phone As A Key features are available at no additional cost. All that is required is a smartphone enabled with Bluetooth® wireless technology, the Lincoln app** installed, and a connected, equipped Lincoln vehicle with Phone As A Key.
Which vehicles have Phone As A Key available?
Phone As A Key is available on select Lincoln vehicles.
How do I use my vehicle at a valet?
- Open Valet Mode in the Settings. SYNC® will display a temporary eight-digit valet passcode. Note: Backup start passcode must already be set up
- Write down the passcode and give it to the valet attendant in order to:
1. Unlock your vehicle's door. The valet should use the first five digits of the temporary passcode by entering them on the SecuriCode™ keyless entry keypad
2. To start the engine SYNC will request the valet driver to enter all eight digits from your temporary passcode - Once the valet delivers your vehicle, SYNC will prompt you to exit valet mode
How do I enter and start my vehicle if my phone battery is dead?
- Enter the personal door keypad code that was created during setup
- Upon entering your vehicle, press the ignition button and the brake to start the vehicle
- If Lincoln Connect does not detect a smartphone key, you will be asked to enter the backup start passcode
- Start the engine and charge your phone
How do I enter and start my vehicle if my phone has been lost or stolen?
- Enter the Personal Door Keypad Code to open the door
- Press the Start button while holding down the brake pedal. SYNC will prompt you enter the backup start passcode since you won’t have your smartphone
- Go to a secure area and log in to a different device, then delete the digital key used in the lost or stolen cell phone
Why are my Phone As A Key controls grayed out on the app?
You may not be close enough to the vehicle to establish a secure Bluetooth® connection. Make sure you are within 130 feet (40 meters) and that Bluetooth is turned on.
I installed my Lincoln app and reinstalled it. Why can’t I get a new key?
The original key must be revoked first through the Key Reset menu. Once that is complete, simply request a new virtual key from the app.
How do I delete a key from a phone other than mine?
If the keys belong to your account, you can delete them from the Lincoln app. If not, the only way to delete them is to perform a key reset.
What smartphones are compatible with Phone As A Key?
- iPhone compatible with iOS 13 or higher
- Android compatible with OS 8.0 or higher
- Initial setup must be completed through the Lincoln app, and the app must be running at least in the background
- Modem registration must be completed on the Lincoln app
- The phone used must have Bluetooth® 4.2 as a minimum version, and it must be running
