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Ratings and reviews are provided by customers who have either purchased a vehicle or visited a retailer for service.

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Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

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      Lincoln Certified Pre-Owned | Frequently Asked Questions | Lincoln.com

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        CERTIFIED PRE-OWNED

         

        Is every pre-owned Lincoln a Certified Pre-Owned Lincoln?

        The fact is, not every Lincoln vehicle can make the cut as a Lincoln Certified Pre-Owned vehicle. Only after an exhaustive selection process do we certify it.

         

        Why should I consider a Lincoln Certified Pre-Owned luxury vehicle?

        Three words – peace of mind. Before your vehicle is delivered, it receives a unique 200-point inspection. Any item(s) that does not pass our standards is replaced or repaired with a factory-authorized part. On top of that, every Lincoln Certified Pre-Owned vehicle comes with limited warranty coverage,* optional upgrade coverage and other exclusive benefits.

         

        *See your Lincoln Store for warranty coverage details.

         

        What qualifies a vehicle to be Lincoln Certified Pre-Owned?

        Every carefully selected Lincoln Certified Pre-Owned luxury vehicle must meet stringent requirements:

         

        • Must not be older than current model year plus five model years.
        • There must be fewer than 60,000 miles on the odometer.
        • An exhaustive 200-point inspection covering everything from exterior and interior to underhood and underbody areas is performed; any part(s) that doesn’t pass is repaired or replaced with a factory-authorized part.
        • To identify potential issues, a CARFAX® Vehicle History Report™ is run to identify issues such as accident history and frame, flood and fire damage.

         

        Who certifies my Lincoln Certified Pre-Owned vehicle?

        Each vehicle is thoroughly inspected by a team of factory-trained Lincoln technicians.

         

        Where can I shop for Lincoln Certified Pre-Owned vehicles?

        They’re available exclusively at your participating Lincoln store.

         

        BUYING YOUR VEHICLE

         

        Why is a CARFAX® Vehicle History Report™ so important?

        If a vehicle has been damaged, it may not meet our standards. That’s why we run a CARFAX® Vehicle History Report™ to identify any potential issues, such as:

         

        • Flood vehicle
        • Fire damage
        • Frame damage
        • Salvage vehicle
        • Branded title
        • Odometer issues
        • Accident history
        • Vehicle title history

         

        Is financing available?

        Yes, you can finance the purchase of your Lincoln Certified Pre-Owned vehicle through Lincoln Automotive Financial Services. It provides competitive incentives and offers.

         

        Warranty

         

        How long is the limited warranty coverage on my Lincoln Certified Pre-Owned vehicle?

        Coverage for all Lincoln Certified Pre-Owned vehicles includes repair or replacement of covered components for six years from the original Lincoln New-Vehicle Limited Warranty coverage start date or up to 100,000 miles on the odometer, whichever comes first.

         

        How comprehensive is my warranty?

        Coverage includes parts and labor, but excludes wear-and-tear items. This includes more than 500 components, including many high-tech parts.

         

        What is my deductible?

        Each Lincoln Certified Pre-Owned vehicle has a standard deductible of only $100.

         

        Is additional coverage available?

        Yes, on top of the standard six-year/100,000-mile warranty, optional Lincoln Extended Service Plan Packages are available.

         

        If I sell my Lincoln Certified Pre-Owned vehicle, is the warranty still good?

        With our Subsequent Owner Warranty, should you choose to sell your Lincoln Certified Pre-Owned vehicle, the remaining Lincoln comprehensive limited warranty coverage remains in effect for the new owner. This is a little extra that could enhance the resale value.

         

        After you buy

         

        What is included in my complimentary 24-Hour Roadside Assistance?

        Unlike a used vehicle, your Certified Pre-Owned vehicle is covered with towing assistance of up to $100 for warranty and non-warranty problems, including accidents (excludes impound and repossession). You can also count on help with flat-tire changes, up to two gallons of fuel at no charge if your vehicle runs out of gas, on-site jump starts, and lockout assistance.

         

        Where can I get my Lincoln Certified Pre-Owned vehicle serviced?

        Your Lincoln Store will repair, replace or service all components covered under your vehicle’s limited warranty coverage.

         

        What if I have more questions?

        Call our Lincoln Concierge toll-free at (800) 521-4140 available 24 hours a day, 7 days a week.

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