How do I manage Valet Mode with Phone As A Key?

Valet Mode is enabled and disabled using your SYNC®* or Lincoln Digital Experience** screen.

When the Valet Code is successfully activated using the in-vehicle display, a notification will be displayed on the Home screen of your Lincoln app.

Note: This temporary code is valid as long as your vehicle remains in Valet Mode. Once the mode is exited, the passcode is voided, returning your vehicle to its normal operation.

Valet Mode Requirements

To display the Valet Code with Phone As A Key†, you must meet the requirements below:

Using Valet Mode With Phone As A Key 

Select a dropdown below for steps on how to turn on, turn off, or provide your passcode to a valet attendant. 

Turning on Valet Mode with a Phone As A Key Device

To enable valet mode using Phone As A Key:

  1. Select your Vehicle image on the SYNC screen.
  2. Press Controls.
  3. Select Valet Mode.

    Note: Your vehicle will check for either a key fob or a Phone As A Key device.
    • If a Phone As A Key device is found, it will generate and send the temporary valet code to that device via Bluetooth®.
    • If a key fob is found, you will be instructed to create a four-digit personal identification number (PIN). Once entered, press Done. 

Valet Mode is now enabled, and the temporary valet passcode will remain on the screen for the current ignition cycle. 

Turning on Valet Mode with a Backup Start Passcode

To enable valet mode using a Backup Start Passcode:

  1. Select your Vehicle image on the SYNC screen.
  2. Press Controls.
  3. Select Valet Mode.

    Note: Your vehicle will check for either a key fob or a Phone As A Key device.
    • If a key fob is found, you will be instructed to create a four-digit personal identification number (PIN). Once entered, press Done.
    • If no Phone As A Key device is found, you will be prompted to enter your Backup Start Passcode. 

Once your Backup Start Passcode is confirmed, a temporary passcode will display on SYNC with instructions on its use.

Note: The temporary passcode will remain displayed on your SYNC screen for the current ignition cycle.

Providing Your Passcode to Valet

Inform your valet attendant to do the following:

  1. Enter the first five digits of the temporary code on the door keypad to unlock the vehicle.
  2. Type the passcode on the SYNC screen.

    Note: Once the full eight-digit passcode is entered, SYNC will display that the password was accepted.
     
  3. Press the vehicle's brake and Push to Start button to start the vehicle.

Important: If you provide your key fob to the valet attendant, advise them to avoid pressing the Exit Valet Mode button. If selected, the passcode will become void and return your SYNC screen to its normal functionality. 

Turning off Valet Mode

To disable Valet Mode, press Exit Valet Mode on the SYNC screen.

  • If a Phone As A Key device is detected, Valet Mode will be disabled.
  • If the system does not detect a valid Phone As A Key, it will prompt you to enter your Backup Start Passcode. Once validated, Valet Mode will be disabled.

If you need further assistance, contact a Lincoln app Client Experience Manager by selecting Account>Contact Help in your app or calling us at 1-844-324-2330.

Additional Information

How do I set up Phone As A Key? 
How to make a backup passcode?

*Don’t drive while distracted or while using handheld devices. Use voice-operated systems when possible.  Some features may be locked out while the vehicle is in gear. Not all features are compatible with all phones.

**Some Lincoln Digital Experience features require a Connected Services plan. Don’t drive while distracted or while using handheld devices. Use voice-operated systems when possible. Some features may be locked out while the vehicle is in gear. Not all features are compatible with all phones.

†Available on select vehicles. Requires feature activation. Not compatible with all mobile phones.

The Lincoln app, compatible with select smartphone platforms, is available via a download. Message and data rates may apply.

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