Why is the Lincoln app not responding?

Check for Lincoln app updates on your mobile device. If you are unsure if your app is up-to-date, search for the Lincoln app in your respective app store.

• If the update option appears, update and try using the app again.
• If the app shows as up-to-date, continue to the Connection Strength dropdown.

Check your cellular strength and or Wi-Fi connection.

• Wi-Fi connection:
  • If Wi-Fi is turned off, turn Wi-Fi on and attempt to connect.
  • If Wi-Fi is turned on, turn Wi-Fi off and attempt to connect using cellular data.
• Cellular connection:
  • If cellular data is turned off, turn cellular data on and attempt to connect.
  • If cellular data is turned on, turn cellular data off and attempt to connect using Wi-Fi.

Force close the Lincoln app.

• Android^™ devices:
  • Open your device's Settings.
  • Scroll down and select Apps (this is usually found in the Device section).
  • Select the Lincoln app.
  • Tap the Stop or Force stop option.
  • Tap OK to confirm the action.
• iOS^® devices without a Home button:
  • Swipe up from the bottom of the screen and pause slightly in the middle of the screen.
  • Swipe left or right until you locate the Lincoln app.
  • Swipe up on the Lincoln app.
• iOS devices with a Home button:
  • Double-click the Home button.
  • Swipe left or right until you locate the Lincoln app.
  • Swipe up on the Lincoln app.
• Power off your device for 30 - 60 seconds.
• Turn your device on and log back in to the Lincoln app.