What should I do if my SYNC Navigation cannot find a GPS signal?

If you see an "X," a crossed-out symbol, or a similar symbol over the navigation system's GPS icon, use the troubleshooting tips in this article.

Notes:

  • The signal loss symbol may appear in areas with poor GPS reception, such as parking garages or other covered areas.
  • If this icon is displayed continuously, you are not in a poor GPS access area, and the map does not show the vehicle at an accurate location, this likely indicates an issue and requires troubleshooting.

Lost GPS Symbol Troubleshooting

Important: Ensure your vehicle is running and in Park (P) in a well-ventilated area. Confirm that you are not parked under structures or other objects that could block the connection from your vehicle to the GPS satellite.

Select your SYNC®* generation from the dropdowns below to view possible troubleshooting steps.

Note: If you need assistance determining your SYNC system's generation, select the first drop-down option.

Identifying Your Vehicle's SYNC Generation

Select a resource in the table below to help you identify your vehicle's SYNC generation.

ResourceInstructions
SYNC and Navigation Updates page

Either:

Your SYNC generation will appear on the right side of the page under the “SYNC Current Version” heading.

SYNC Visual Reference GuideView example images of SYNC generations that Lincoln has offered.

SYNC 4

  1. Turn the Location setting off and back on within the vehicle:
    1. Tap Settings on your vehicle's SYNC screen.
    2. Select Connectivity.
    3. Tap Connected Vehicle Features.
    4. Toggle the Location Off and then On.
  2. Perform a module reset.
  3. Perform a key cycle.

If the issue continues as you drive to different locations in the future, make an appointment with your preferred Lincoln Retailer.

SYNC 3

  1. Turn the Location setting off and back on within the vehicle:
    1. Tap Settings on your vehicle's SYNC screen.
    2. Select Lincoln Connect.®**
    3. Tap Connectivity Settings.
    4. Toggle the Location Off and then On.
  2. Perform a module reset.
  3. Perform a key cycle.

If the issue continues as you drive to different locations in the future, make an appointment with your preferred Lincoln Retailer.

SYNC® with MyLincoln Touch™

  1. Perform a module reset.
  2. Perform a key cycle.

If the issue continues as you drive to different locations in the future, make an appointment with your preferred Lincoln Retailer.

SYNC with Voice-Activated Navigation

To troubleshoot the GPS connection on your SYNC with Voice-Activated Navigation-equipped vehicle, perform a module reset.  

If the issue continues as you drive to different locations in the future, make an appointment with your preferred Lincoln Retailer.

Additional Information

Why am I getting a "Navigation SD card fault" message on SYNC with MyLincoln Touch?
How do I perform a SYNC Module Reset?
How do I perform a SYNC Master Reset?

*Don't drive while distracted or while using handheld devices. Use voice-operated systems when possible. Some features may be locked out while the vehicle is in gear.  Not all features are compatible with all phones.

**Lincoln Connect®, the Lincoln app., and complimentary Connected Service are required for remote features (See Lincoln Terms for details). Connected service and features depend on compatible AT&T network availability. Evolving technology/cellular networks/vehicle capability may limit functionality and prevent operation of connected features. Connected service excludes Wi-Fi® hotspot.