Support>Lincoln Technology>Software Updates>Why did the software update not start for my vehicle?

Why did the software update not start for my Lincoln vehicle?

There are reasons why a scheduled software update did not start, such as your vehicle was not off, not in park, or the doors were open.

Software Update Pre-Conditions

The following items must be completed before attempting the next scheduled software update, or you may receive an error message:

  • Gas vehicles must be on and running for at least 30 minutes before initiating a software update.
  • Your vehicle is stopped and parked.
  • Your parking brake is engaged.
  • The update is scheduled for before or after 12 a.m. (not exactly 12 a.m.).
  • Your vehicle's ignition is off.
  • All your doors, the hood, and the trunk are closed.
  • Your headlights and parking lamps are turned off.
  • Your hybrid vehicle is not charging.

If the above conditions are not met, you will receive a Vehicle Not Updated message on your SYNC®* screen. Address the reason contained in the message before the next scheduled update.

If you still receive error messages for the failed update, contact the Lincoln Client Relationship Center at 1-800-521-4140 or by selecting Live Chat at the bottom right of lincoln.com/support.

Additional Information

Software Update FAQs
How do I turn off automatic software updates?
How do I schedule software updates?

*Don’t drive while distracted or while using handheld devices. Use voice-operated systems when possible. Some features may be locked out while the vehicle is in gear. Not all features are compatible with all phones.