Why did the software update not start for my vehicle?

It could be as simple as the vehicle was not off, not in Park (P), or the doors were open.

Requirements to Start a Software Update

The following items must be completed prior to attempting the next scheduled software update, or you may receive an error message:

  • Your vehicle is stopped and parked.
  • Your parking brake is set.
  • The update is scheduled for before or after 12 a.m. (not exactly 12 a.m.).
  • Your vehicle's ignition is off.
  • All your doors are closed.
  • Your headlights are turned off.
  • Your vehicle was driven for a minimum of 30 minutes prior to avoid low battery.
    Note: This will help ensure you have enough battery charge to complete the update, but is not guaranteed.

Important: If the above conditions are not all met, you will receive a "Vehicle Not Updated" message on your SYNC®* screen. Address the reason contained in the message before the next scheduled update. If you still receive error messages for the failed update, contact the Lincoln Client Relationship Center at 1-800-521-4140 or select LIVE CHAT to chat online with a representative.

"Vehicle Not Updated" message on SYNC screen

Additional Information

Software Update FAQs
How do I turn off automatic software updates?
How do I schedule software updates?

*Don’t drive while distracted or while using handheld devices. Use voice-operated systems when possible. Some features may be locked out while the vehicle is in gear. Not all features are compatible with all phones.