Who leaves ratings and reviews?
Ratings and reviews are provided by customers who have either purchased a vehicle or visited a retailer for service.
How are ratings and reviews collected?
Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.
Can retailers edit or remove reviews?
No. Ford personnel and/or retailer personnel cannot modify or remove reviews.
Are reviews modified or monitored before being published?
MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:
‣No Profanity or inappropriate defamatory remarks
‣No Personal Identifying information (e.g., customer phone number or email)
‣No Competitor references (e.g., another brand or retailer)
‣Dangerous behavior (e.g. threatening to harm employees or others)
‣Lack of adequate text (e.g., symbols, emoji’s and random letters)
Reviews on the product and not the customer’s Sales or Service experience
Seats 8. 1
Seats 7. 1
Seats 5. 1
BUILD & PRICE
THE LINCOLN EXPERIENCE
LINCOLN WAY APP
PICKUP & DELIVERY
Lincoln Owner Support
Lincoln Access Rewards
Browse by topic to find information specific to your Lincoln vehicle.
Keys and Locks
Lincoln Way App
More Vehicle Topics
Tires and Wheels
Can I see my vehicle's location in the Lincoln Way™* App?
How do I change the location settings on my phone?
How do I change the units of measure in the Lincoln Way App?
How do I remote start using the Lincoln Way App?
How do I schedule a Remote Start using the Lincoln Way App?
How much does the Lincoln Way App cost?
What is on the Vehicle Landing Page?
What is the difference between Lincoln Connect and Lincoln Way?
What is the Lincoln Way App?
What Lincoln Dealer information is in the Lincoln Way App?
Which devices are compatible with the Lincoln Way App?