Who leaves ratings and reviews?
Ratings and reviews are provided by customers who have either purchased a vehicle or visited a retailer for service.
How are ratings and reviews collected?
Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.
Can retailers edit or remove reviews?
No. Ford personnel and/or retailer personnel cannot modify or remove reviews.
Are reviews modified or monitored before being published?
MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:
‣No Profanity or inappropriate defamatory remarks
‣No Personal Identifying information (e.g., customer phone number or email)
‣No Competitor references (e.g., another brand or retailer)
‣Dangerous behavior (e.g. threatening to harm employees or others)
‣Lack of adequate text (e.g., symbols, emoji’s and random letters)
Reviews on the product and not the customer’s Sales or Service experience
Seats 8. 1
Seats 7. 1
Seats 5. 1
Preproduction model shown.
BUILD & PRICE
THE LINCOLN EXPERIENCE
LINCOLN WAY APP
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How do I add a vehicle to the Lincoln Way App?
How do I change my address in the Lincoln Way App?
How do I change my password in the Lincoln Way App?
How do I change my username in the Lincoln Way App?
How do I delete the messages in my Lincoln Way App Message Center?
How do I log out of the Lincoln Way App?
How do I remove a vehicle from the Lincoln Way App?
How do I reset my Lincoln Way password?
How do I view messages in the Lincoln Way App?
What do I do if I am unable to add my Vehicle Identification Number (VIN) to the Lincoln Way App?
What is Lincoln's complimentary Calm membership?
Why am I being forced to upgrade the Lincoln Way App?
Why will the recall banner not clear from the Lincoln Way App?