Who leaves ratings and reviews?
Ratings and reviews are provided by customers who have either purchased a vehicle or visited a retailer for service.
How are ratings and reviews collected?
Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.
Can retailers edit or remove reviews?
No. Ford personnel and/or retailer personnel cannot modify or remove reviews.
Are reviews modified or monitored before being published?
MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:
‣No Profanity or inappropriate defamatory remarks
‣No Personal Identifying information (e.g., customer phone number or email)
‣No Competitor references (e.g., another brand or retailer)
‣Dangerous behavior (e.g. threatening to harm employees or others)
‣Lack of adequate text (e.g., symbols, emoji’s and random letters)
Reviews on the product and not the customer’s Sales or Service experience
Seats 8. 1
Seats 7. 1
Seats 5. 1
BUILD & PRICE
THE LINCOLN EXPERIENCE
LINCOLN WAY APP
PICKUP & DELIVERY
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Browse by topic to find information specific to your Lincoln vehicle.
Keys and Locks
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Tires and Wheels
How long will it take the Oil Life reset to be represented within the Lincoln Way App?
Lincoln Way App Feature Removal Frequently Asked Questions (FAQs)
What do I do if I am having issues with the Lincoln Way App?
What do I do if I am having trouble downloading the Lincoln Way App?
What do I do if I am unable to load the Lincoln Way App on my device?
What do I do if I am unable to log into the Lincoln Way App?
What do I do if my vehicle is not showing up in my Lincoln Way App?
What do I do if my Vehicle Location is not working?
Why can I not accept the Lincoln Way Terms and Conditions?
Why is the Lincoln Way App draining my iPhone battery?