What do I do if my vehicle is not showing up in my Lincoln Way™* App?

If your vehicle is not showing up in the Lincoln Way App, try the troubleshooting tips below:

Tip 1: Log out of the Lincoln Way App and log back in.

  1. Tap Account in the Lincoln Way App.
  2. Scroll down to the bottom of the screen.
  3. Select Log Out.
  4. Tap Log Out to confirm.
  5. Log back in to see if your vehicle appears.

Tip 2: Add the vehicle to the Lincoln Way App again.

  1. Tap Home in the Lincoln Way App.
  2. Select Add Vehicle. 
  3. Locate your Vehicle Identification Number (VIN).
  4. Capture your VIN using one of the following methods:
    • Type in your VIN manually. 
    • Select the  icon to scan your VIN.
  5. Tap Next.
  6. Tap Get Started! to confirm.
  7. Press Save.

Tip 3: Add your vehicle to your Lincoln Account. Changes to your Lincoln Account will be reflected in your Lincoln Way App.

  1. Login to your Lincoln Account.
  2. Select Account.
  3. Click on Add a Vehicle.
  4. Enter your VIN. 
  5. Click on Update.

If your vehicle still does not show in the Lincoln Way App after trying the above tips, tap Help in the app to contact a Guide for additional assistance. 

Additional Information

Which phones are compatible with the Lincoln Way App?

*The Lincoln Way App, compatible with select smartphone platforms, is available through a free download. Message and data rates may apply.