What should I do if my Vehicle Location is not working?

If your vehicle's location is not updating, the location is not showing, or the incorrect address is displaying, use the following troubleshooting steps:

In order to use the Vehicle Location feature in the Lincoln app, you must:

If your Vehicle Location feature is still not working, follow the steps below.

Vehicle Location is Not Updating 

  1. Navigate to the Vehicle screen of the Lincoln app.
  2. Press the Refresh button (circular arrow) on the top-right corner of your screen.

Notes:

  • The Lincoln app should display the most recent time and address in the Vehicle Location section under the map.
  • You can refresh your vehicle's location up to 3 times at 30-second intervals each time.
  • If the message "Refresh failed. May be due to poor vehicle connectivity." appears, it may be a symptom of a larger issue, such as a non-communicating modem.
  • Verify if your other remote commands* are working, such as:
    • Remote Start
    • Lock and Unlock
  • If your other remote commands are successful but your vehicle's location refresh continues to fail, please select contact Lincoln app support for additional assistance.

Important: Lincoln is not able to track or disable vehicles. We recommend contacting your local police department regarding stolen vehicles.

Vehicle Location Details 

  • Vehicle Location history is not available.
  • Vehicle Location is disabled while the vehicle is in motion. 

Unable to Locate Your Vehicle

  1. Ensure that you have allowed the required app permissions in your location settings.
    1. Android™ Settings: Select Settings > Apps & Notifications. Scroll down and select Advanced > Permissions Manager > Location.
    2. Apple® Settings: Select Settings > Privacy > Location Services.
  2. Ensure Vehicle Location is enabled in your Connectivity Settings menu. See the Customer Connectivity Settings Overview topic for additional information. 

Incorrect Location Showing 

If your vehicle's location is incorrect, please select contact Lincoln app support for additional assistance.

*An activated vehicle modem, and the Lincoln app are required for remote features. Evolving technology/cellular networks/vehicle capability may limit or prevent functionality. Remote features may vary by model. 

The Lincoln app, compatible with select smartphone platforms, is available via a download. Message and data rates may apply.

Android is a trademark of Google LLC.

Apple is a trademark of Apple Inc., registered in the U.S. and other countries.

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