What is the status of my Lincoln vehicle order?
You can track your vehicle order status online* using the Lincoln Vehicle Order Tracking tool or with the Lincoln Dealer where you ordered your vehicle.
Notes:
- Vehicle order scheduling depends on Lincoln's planned production, client demand, the order in which orders were submitted (oldest first), and the availability of high-demand options, which may be limited by supplier capacity.
- Once your vehicle is scheduled for production, your Vehicle Identification Number (VIN) will become available, and you can not make changes to your order.
Online
If your vehicle was ordered online, you can check the status using the following steps:
- Obtain your VIN and Order Number from your selling Dealer.
- Visit the Vehicle Order Tracking page.
- Enter your Order Number and VIN.
Note: The letters I, O, and Q are not included in a VIN to avoid confusion with the numbers 1 (One) and 0 (Zero).
- Select Accept & Track.
Through Your Selling Dealer
If you ordered your vehicle through a Dealer, contact them to get your vehicle order status. Dealers can also see orders that were placed online.
Lincoln Client Relationship Center
Alternatively, you can contact a Lincoln Client Experience Manager by:
- Visiting the Lincoln Owner Support site and selecting the Live Chat icon.
- Calling 1-800-521-4140.
- Using the Lincoln app**:
- Tap the Profile icon to go to the Account dashboard.
- Scroll down to the Help section.
- Select Chat or Call help.
Additional Information
Where can I find my vehicle's specifications?
*Some vehicles are unable to be tracked online. Tracking availability differs based on vehicle location, where your vehicle is in the build process, and if it is a new release. If you are unable to track your vehicle using the Lincoln Vehicle Order Tracking page, contact your selling Dealer, who may be able to provide further information.
**The Lincoln app, compatible with select smartphone platforms, is available via a download. Message and data rates may apply.