How do I use the SYNC®* Phonebook in my Lincoln vehicle?

You can view, modify, and retrieve contact information when a compatible device is paired with your SYNC system.

Notes: 

  • Many features involving SYNC contacts will not work while the vehicle is in motion. 
  • SYNC automatically downloads contacts and adds new contacts when a device is connected. 

Using Your SYNC Phonebook

Select your SYNC generation (gen) from the drop-down options below to learn how to use your SYNC Phonebook.

Note: If you need assistance determining the generation of your SYNC system, select the first drop-down option. 

Identifying Your Vehicle's SYNC Gen

Two resources to help you identify your vehicle's SYNC gen are the:

  • SYNC and Navigation Updates page. Either:
    • Enter your Vehicle Identification Number (VIN) and select Check for update.
    • Log in with your Lincoln credentials, choose a vehicle from your garage, and select Check for updates.

      Note: Your SYNC gen will appear on the right-hand side of the page.

  • SYNC Visual Reference Guide, which provides example images of SYNC gens that Lincoln has offered.

SYNC 4

Note: Contacts from a cell phone will download into SYNC after the phone is paired automatically. See the How do I pair my phone with SYNC? article for instructions.

View or Call a Contact Using SYNC 4

  1. Press Contacts on your vehicle's SYNC screen.
  2. Scroll through to view contacts. Select the contact you would like to call. 

Modify Your Phonebook Using SYNC 4

  1. Press the Phone button on the radio unit to enter the Phone menu.
  2. Use the seek buttons or directional arrows to navigate until you see "Phone Settings."
  3. Press OK.
  4. Scroll until you see "Modify Phonebook," and then press OK. You will have the following options:
    • Add Contacts: Manually pushes contacts from the connected device to the SYNC Phonebook. Press OK, and then select the contacts from your device to send.
    • Delete: Deletes the entire connected phonebook from SYNC. Press OK. When "Delete?" appears, select OK again to confirm. 
    • Download Now: Downloads the current device's entire contact list. Press OK to download the phonebook.

SYNC 3

View or Call a Contact Using SYNC 3

  1. Press the Phone button on your vehicle's SYNC screen to enter the Phone menu.
  2. Tap Contacts.
  3. Scroll through to view contacts.
  4. Select the contact you would like to call.

Download or Delete a Phonebook Using SYNC 3

  1. Press the Phone button on the screen to enter the Phone menu.
  2. Select the name of the paired device.
  3. Tap Manage Contacts. You will have the following options:
    • Download Phonebook: Downloads the current device's contact list. Press Download next to "Re-Download Phonebook." 
    • Delete Phonebook: Deletes the entire connected phonebook from SYNC. Press Delete next to "Delete Phonebook." When "Delete?" appears, select OK to confirm. 

Edit Auto Download Settings Using SYNC 3

  1. Press the Phone button on the screen to enter the Phone Menu.
  2. Select the name of the paired device.
  3. Tap Manage Contacts.
  4. Use the toggle icon to turn the feature on or off. The toggle will turn blue when on and white when off.

SYNC with MyLincoln Touch®

View or Call a Contact Using SYNC with MyLincoln Touch

  1. Press the Phone button on your vehicle's SYNC screen.
  2. Select Phonebook.
  3. Use the arrows to scroll through and view the contacts. Select the contact you would like to call. 

    Note: If there are several contacts, SYNC may organize entries into alphabetical categories (such as A-F). Choose an option and then scroll through the individual contacts.

Add Contacts or Delete/Download Phonebook Using SYNC with MyLincoln Touch

  1. Press the Phone button on your vehicle's SYNC screen.
  2. Tap Settings.
  3. Scroll down and tap Manage Phonebook. You will have the following options:
    • Add Contacts: Pushes contacts from the connected device to the SYNC Phonebook. Press Add next to "Add Contacts from Phone." For information on how to do this, refer to the device manual.
    • Delete Phonebook: Deletes the entire connected phonebook from SYNC. Press Delete. Select OK on the "Delete?" prompt. 
    • Download Phonebook: Downloads the currently connected device's contact list. Press Download next to "Re-Download Phonebook." 

Edit Auto Download Settings Using SYNC with MyLincoln Touch

  1. Press the Phone button on your vehicle's SYNC screen.
  2. Tap Settings.
  3. Scroll until you see Manage Phonebook.
  4. Select On or Off.

SYNC with Voice-Activated Navigation

View or Call a Contact Using SYNC with Voice-Activated Navigation

  1. Use the seek buttons or directional arrows to navigate until "Phonebook" appears, and then press OK.
  2. Select a contact, and then press OK to call the entry. 

Add Contact or Delete/Download Phonebook Using SYNC with Voice-Activated Navigation

  1. Press the Phone button on the SYNC console.
  2. Use the seek buttons or directional arrows to navigate until you see "Phone Settings," and then press OK.
  3. Arrow down until "Phonebook" appears, and then press OK. You will have the following options:
    • Add Contacts: Pushes contacts from the connected device to the SYNC Phonebook. Press OK and then select the contacts from your device to send.
    • Delete: Deletes the entire connected phonebook from SYNC. Press Delete. Select OK on the "Delete?" prompt. 
    • Download Now: Downloads the current device's contact list. Press OK to download the phonebook.

Edit Auto Download Settings Using SYNC with Voice-Activated Navigation

  1. Press the Phone button.
  2. Use the seek buttons or directional arrows to navigate until you see Phone Settings, and then press OK.
  3. Arrow down until "Auto Download" is displayed.
  4. Select OK.
  5. Tap OK again when "Auto Download On?"  appears.

    Note: To turn it off, navigate until the screen says "Off," and then press OK to disable Auto Download.

SYNC with "P" Navigation

View or Call a Contact Using SYNC with "P" Navigation

  1. Press the Phone button on the radio unit to enter the Phone menu.
  2. Select the Phonebook tab.
  3. Use the Quick Sort buttons to browse to the desired contact.
  4. Tap a contact and press Dial.

Add Contact or Delete/Download Phonebook Using SYNC with "P" Navigation

  1. Press the Phone button on the radio unit to enter the Phone menu.
  2. Tap the Settings tab. 
  3. Select Advanced.
  4. Scroll using the arrows on the touch screen until you see "Modify Phonebook."
    • Add Contacts: Pushes contacts from the connected device to the SYNC Phonebook. Press OK and the display will read "Send Via Phone." For information on how to do this, refer to the phone's manual.
    • Delete Phonebook: Deletes the entire connected phonebook from SYNC. Press OK, and then when you see "Delete?." Select OK again to confirm. 
    • Download Phonebook: Downloads the entire current device's contact list. Press OK and then when you see Download?, press OK again. The screen will display "Downloading" and then "Downloaded" when complete.

Edit Auto Download Settings Using SYNC with "P" Navigation

  1. Press the Phone button on the radio unit to enter the Phone menu.
  2. Use the seek buttons or directional arrows to navigate until you see "Phone Settings," and then press OK.
  3. Scroll until "Auto Download" is displayed.
  4. Select OK.
  5. Tap OK again when you see the "Auto Download On?" message.

    Note: To turn it off, scroll until the screen says "Off," and then press OK to disable the feature.

SYNC Gen 1.1.and SYNC Gen 1

View or Call a Contact Using SYNC Gen 1.1 and SYNC Gen 1

  1. Use the seek buttons or directional arrows to navigate until you see "Phonebook," and press OK.
  2. Scroll through to "View Contacts."
  3. Select the contact you would like to call and press OK

Note: SYNC may organize entries into alphabetical categories such as AAAA-MMMM if there are many contacts. Press OK to select the category, then scroll through the individual contacts.

Add Contact or Delete/Download Phonebook Using SYNC Gen 1.1 and SYNC Gen 1

  1. Press the Phone button on the radio unit to enter the Phone Menu.
  2. Use the seek buttons or directional arrows to navigate until you see the Phone Settings menu. 
  3. Tap OK.
  4. Scroll until "Modify Phonebook" appears, and press OK. You will have the following options:
    • Add Contacts: Pushes contacts from the connected device to the SYNC Phonebook. Press OK and the display will read "Send Via Phone." For information on how to do this, refer to the phone's manual.
    • Delete Phonebook: Deletes the entire connected phonebook from SYNC. Press OK, then when you see the "Delete?" prompt, select OK again to confirm. 
    • Download Phonebook: Attempts to download the entire current device's contact list. Press OK, and when you see the "Download?" prompt, press OK again. The screen will display "Downloading" and then "Downloaded," when complete.

Edit Auto Download Settings Using SYNC Gen 1.1 and SYNC Gen 1

  1. Press the Phone button on the radio unit to enter the Phone Menu.
  2. Use the seek buttons or directional arrows to navigate until "Phone Settings" appears, and then press OK.
  3. Scroll until "Auto Download" is displayed.
  4. Select OK.
  5. Tap OK again when you see the "Auto Download On?" prompt.

    Note: To turn it off, scroll until the screen says "Off," and then press OK to disable the feature.

Additional Information

How do I pair my phone with SYNC?


*Don’t drive while distracted. Use voice-operated systems when possible; don’t use handheld devices while driving. Some features may be locked out while the vehicle is in gear. Not all features are compatible with all phones.