How do I perform a SYNC®* 3 master reset?

Resetting the System

Before performing a master reset, try resetting the system to restore functionality. The system reset does not delete any data you have stored. To reset the system:

  1. Simultaneously press and hold the Seek up and the Audio Unit Power buttons until the screen goes black.
  2. Wait three minutes to allow the system to complete the reset.
  3. Press the audio unit power button to switch the system on.

If the system reset does not resolve the issue, continue with a master reset.

Performing a Master Reset

  1. Press Settings on your SYNC screen.
  2. Press the General icon (you may have to swipe to the next screen).
  3. Press the Scroll bar or swipe vertically until you see Master Reset.
  4. Press Master Reset. A message confirming that all system settings will be erased and reset to factory defaults will appear.
  5. Press Continue. A Resetting to factory defaults message will appear, the system will turn off and the screen will go blank. It may take a few minutes for the system to reset and resume normal operation. 

Note: Instructions may vary. For specific information to your vehicle, refer to your Owner's Manual.

Back to Master Reset

Additional Information

How do I pair my phone with SYNC 3?
What do I do if my phone is not pairing?
How do I use 911 Assist with SYNC 3?
How do I find the ESN on SYNC 3?
What do I do if I am unable to download my contacts?
What do I do if I am having issues with text messaging?

*Don’t drive while distracted. Use voice-operated systems when possible; don’t use handheld devices while driving. Some features may be locked out while the vehicle is in gear. Not all features are compatible with all phones.