What do I do if I am having issues with the Wi-Fi Hotspot* in my Lincoln?

To use the Lincoln Connect** Wi-Fi Hotspot feature:


If you cannot connect to Wi-Fi, verify the following: 

  1. Make sure Wi-Fi is enabled.
    1. Touch Settings on your SYNC®*** 3 screen. 
    2. Tap Wi-Fi Hotspot
    3. Push Vehicle Hotspot.
    4. Toggle to ON.
  2. Ensure the device you are trying to connect to the hotspot is within 50 feet of the vehicle.
  3. If you recently changed your Wi-Fi password, log in using your new password.
  4. Ensure you are not trying to connect a device while the vehicle is in motion at greater than 5 mph.
  5. Check to see if the device is not on the Blocked Devices list.
    1. Touch Settings on your SYNC 3 screen.
    2. Tap Wi-Fi Hotspot.
    3. Push Vehicle Hotspot.
    4. Press Settings.
    5. Select Manage Devices.
    6. Choose Manage Blocked Devices.
  6. If you recently performed a Master Reset, all devices will be disconnected and the vehicle will return to factory default settings.

If you require further assistance, contact Lincoln Concierge by clicking on the LIVE CHAT button in the bottom right of the Lincoln Owner site, or call 800-521-4140.

Additional Topics

Is my vehicle equipped with a Wi-Fi hotspot?
How do I enable the Wi-Fi hotspot in my vehicle?
How to connect to the vehicle's hotspot?
How do I find the password for my Wi-Fi hotspot?


*Wi‑Fi hotspot includes wireless data trial that begins upon AT&T activation and expires at the end of 3 months or when 3 GB of data is used, whichever comes first, but cannot extend beyond the complimentary subscription period for remote features. To activate, go to www.att.com/lincoln.

**Lincoln Way™ vehicle connectivity subscription is complimentary for five years from vehicle sales date, as recorded by the dealer, or availability of 4G cellular network, whichever comes first. Lincoln Way vehicle functionality requires compatible cellular network connectivity and subscription, and is subject to 4G cellular network availability. Evolving technology and cellular networks may affect future functionality Message and data rates may apply.
Note: availability varies by vehicle

***Don’t drive while distracted. Use voice-operated systems when possible; don’t use handheld devices while driving. Some features may be locked out while the vehicle is in gear. Not all features are compatible with all phones.