What do I do if I am having issues with the Wi-Fi Hotspot* in my Lincoln?

To use the Lincoln Connect®** Wi-Fi Hotspot feature:

If you cannot connect to Wi-Fi, verify the following: 

  1. Make sure Wi-Fi is enabled.
    1. Touch Settings on your SYNC®† screen.
    2. Tap Wi-Fi Hotspot
    3. Select Vehicle Hotspot.
    4. Toggle to ON.
  2. Ensure the device you are trying to connect to the hotspot is within 50 feet of the vehicle.
  3. If you recently changed your Wi-Fi password, log in using your new password.
  4. Ensure you are not trying to connect a device while the vehicle is in motion at greater than 5 mph.
  5. Check to verify the device is not on the Blocked Devices list.
    1. Touch Settings on your SYNC screen.
    2. Tap Wi-Fi Hotspot.
    3. Select Vehicle Hotspot.
    4. Press Settings.
    5. Select Manage Devices.
    6. Choose Manage Blocked Devices.
  6. If you recently performed a Master/Factory Reset, all devices will be disconnected, and the vehicle will return to factory default settings.

If you require further assistance, contact a Lincoln Concierge by clicking on the LIVE CHAT button in the bottom right of the Lincoln Owner Support site, or call 1-800-521-4140.

Additional Information

Is my vehicle equipped with a Wi-Fi hotspot? 
How do I enable the Wi-Fi hotspot in my vehicle? 
How to connect to the vehicle's hotspot? 
How do I find the password for my Wi-Fi hotspot?

*Wi‑Fi hotspot includes wireless data trial that begins upon AT&T activation and expires at the end of 3 months or when 3 GB of data is used, whichever comes first, but cannot extend beyond the complimentary subscription period for remote features. To activate, go to www.att.com/lincoln.

**Lincoln Way Connect (optional on select vehicles), the Lincoln Way App, and Complimentary Connected Service are required for remote features (see Lincoln Way Terms and Conditions for details). Connected Service and features depend on compatible AT&T network availability. Evolving technology/cellular networks/vehicle capability may limit functionality and prevent the operation of connected features. Connected Service excludes Wi-Fi hotspot.

Do not drive while distracted. Use voice-operated systems when possible; do not use handheld devices while driving. Some features may be locked out while the vehicle is in gear. Not all features are compatible with all phones.