Who leaves ratings and reviews?
Ratings and reviews are provided by customers who have either purchased a vehicle or visited a retailer for service.
How are ratings and reviews collected?
Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.
Can retailers edit or remove reviews?
No. Ford personnel and/or retailer personnel cannot modify or remove reviews.
Are reviews modified or monitored before being published?
MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:
‣No Profanity or inappropriate defamatory remarks
‣No Personal Identifying information (e.g., customer phone number or email)
‣No Competitor references (e.g., another brand or retailer)
‣Dangerous behavior (e.g. threatening to harm employees or others)
‣Lack of adequate text (e.g., symbols, emoji’s and random letters)
Reviews on the product and not the customer’s Sales or Service experience
Seats 8. 1
Seats 7. 1
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BUILD & PRICE
THE LINCOLN EXPERIENCE
LINCOLN WAY APP
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Browse by topic to find information specific to your Lincoln vehicle.
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Tires and Wheels
Can I drive my Lincoln while it is updating?
Can I upgrade the SYNC system to a newer SYNC system?
Download SYNC software updates to a USB drive
How do I check for SYNC updates?
How do I extract the SYNC update files to my flash drive using a Mac?
How do I extract the SYNC update files to my flash drive using a PC?
How do I extract the SYNC update files to my flash drive?
How do I format my flash drive to exFAT or FAT32 for SYNC Updates?
How do I install SYNC updates using a USB?
How to check if SYNC needs a software update
How to check your SYNC with Voice-Activated Navigation software version
How to report a successful installation
Is there a fee to download SYNC updates?
What are the flash drive requirements when performing a SYNC update?