How do I report a successful SYNC installation?
Report a completed SYNC®* update by scanning for updates for SYNC 3 or visiting a Lincoln Dealer for older SYNC generations. SYNC 4 updates are sent automatically.
Reporting a SYNC Software Update
Select your SYNC generation from the drop-down options below for instructions to report a successful SYNC software update. If you need assistance determining your SYNC generation, select the first drop-down option.
Identifying Your Vehicle's SYNC Generation
Select a resource in the table below to help you identify your vehicle's SYNC generation.
| Resource | Instructions |
| SYNC and Navigation Updates page | Either:
Your SYNC generation will appear under the SYNC Current Version heading. |
| SYNC Visual Reference Guide | View example images of SYNC generations that Lincoln has offered. |
SYNC 4
Updates are completed via over-the-air software updates and are reported automatically.
SYNC 3
- Confirm your vehicle is in park (P), the engine is running, and you are in an open, well-ventilated, safe area.
- Connect your vehicle to an external Wi-Fi network.
- Select Settings on your vehicle's SYNC screen.
- Choose Automatic System Updates, and then toggle it on.
- Select Scan for Updates Now.
Scanning for updates connects your vehicle to Lincoln's servers. SYNC software updates typically appear within 7–10 business days.
Note: A successful scan is indicated when the current date and time, in military time, are displayed on the screen after the SYNC system has finished scanning. If the date and time do not show, scan for updates again.
SYNC With MyLincoln Touch | SYNC With Voice-Activated Navigation | SYNC Gen 1.1 | SYNC Gen 1
Visit your preferred Lincoln Dealer to report a successful update.
If you need further assistance, contact the Lincoln Client Relationship Center at 1-800-521-4140, or by selecting the Live Chat option on lincoln.com/support.
Additional Information
How do I check for SYNC updates?
How do I install SYNC updates?
*Don't drive while distracted or while using handheld devices. Use voice-operated systems when possible. Some features may be locked out while the vehicle is in gear. Not all features are compatible with all phones.
Wi-Fi is a registered trademark of Wi-Fi Alliance®.