Explore Phone by Voice with SYNC with Voice-Activated Navigation

Interior of Lincoln vehicle with phone and voice commands icons

A key feature of SYNC® is using voice commands for hands-free calling.12,13

Key points about Phone voice commands

Unlike other voice commands, the Phone mode is always active, so you don’t have to first say “Phone” to switch modes. If you do say "Phone" first, the command still works.

Contact names must be said exactly as entered in your phonebook. Giving the location as part of the "Call" command, such as "Call Mom at home," is optional, but helps streamline the voice dialogue.

With the "Dial" command, use the words "star," "pound," and "plus" for the symbols *, #, and +. Say "Delete" to delete the last character. Say "Clear" to delete the entire entry and start over.

There is no voice command to end a call. To conclude a call, press the Phone button or wait for the other party to disconnect.

Phone voice commands

Action Voice Commands
Call listing in phonebook "Call [name] [at home/at work/on cell/on other]"
  Ex.: "Call Mom"
  Ex.: "Call Mary Smith on cell"
Call number "Phone" | pause | “Dial" | pause | "[phone number]" | pause | "Dial" or "Enter"
Display phone name in SYNC "Phone menu" | pause | "Phone name"
Turn on/off notification of an incoming text message "Phone menu" | pause | "Phone setting message notification [on/off]"
Turn on/off ringer "Phone menu" | pause | "Phone setting set ringer "
Change SYNC ring tone "Phone menu" | pause | " Phone setting set ringer <1/2/3>"
If a call is active, use the following commands:  
Switch audio from car speakers to phone (privacy) "Go to privacy"
Place call on hold / take call off hold "Hold call [on/off]"
Mute call "Mute call on"
Unmute call "Unmute call"
Allow incoming call to join a call in session "Join calls"

Text message voice commands

These commands allow you to hear a text message. You cannot text while driving.

Action Voice Commands
Listen to text message "Call [name] [at home/at work/on cell/on other]"
  Ex.: "Read message"