What do I do if I am having issues with Android Auto™^*?

Select your issue from the ones below for instructions on how to remedy it.

All systems

What do I do if Android Auto is not showing after updating SYNC?

SYNC^®** 3

What do I do if Android Auto is not working with SYNC 3?
What do I do if I cannot hear a ringtone when receiving calls using Android Auto with SYNC 3?

SYNC 4

What do I do if Android Auto will not connect to SYNC 4?
What are some general troubleshooting steps if Android Auto is not working with SYNC 4?

Additional Information

How do I activate Android Auto with SYNC?
Android Auto Frequently Asked Questions

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^*Android Auto is a trademark of Google LLC.

^**Don’t drive while distracted. Use voice-operated systems when possible; don’t use handheld devices while driving. Some features may be locked out while the vehicle is in gear. Not all features are compatible with all phones.