What do I do if text messaging is not working with SYNC®?

If text messaging is not working on SYNC, try the troubleshooting tips below:

Restart your device

  • Turn off the device
  • Remove the device's battery (if applicable)
  • Turn on the device
  • Try using text messaging

Pair the device

If you need additional assistance, contact Lincoln Concierge by calling 800-521-4140 or clicking LIVE CHAT in the bottom right of the Lincoln Owner Support site.


*Don’t drive while distracted. Use voice-operated systems when possible; don’t use handheld devices while driving. Some features may be locked out while the vehicle is in gear. Not all features are compatible with all phones.