Why is my SYNC®* system not working?

Your SYNC system is designed to provide entertainment, information, and convenience. However, if you notice slower-than-normal operation or other issues, select a topic below to troubleshoot the issues.

Phone Connection Troubleshooting
Using SYNC AppLink
Voice Commands Troubleshooting
SYNC 3 Blank Screen Troubleshooting

If you need additional assistance, visit the Lincoln Owner Support site and click the LIVE CHAT button at the bottom right of the screen, or call 1-800-521-4140.

Additional Information

What SYNC version do I have in my Lincoln vehicle?
How do I get the latest navigation map updates for my SYNC system?
How do I check for SYNC updates?


*Don’t drive while distracted. Use voice-operated systems when possible; don’t use handheld devices while driving. Some features may be locked out while the vehicle is in gear. Not all features are compatible with all phones.