CONNECT VIA THE LINCOLN WAY™ APP OR CALL 1-800-521-4140
If you need emergency assistance. call 911 immediately. And always make sure everyone on the scene is safe.
When you connect with Roadside Assistance, you will need to know:
- Your current location
- Vehicle Identification Number (VIN}
- Vehicle make and model
- Vehicle color
ROADSIDE ASSISTANCE COVERAGE
All 2013 and newer vehicles qualify for 24/7 Roadside Assistance nationwide (including Canada and Mexico) for the lifetime of your ownership experience.* Lincoln vehicles purchased used have Roadside Assistance coverage if still within 6 years or 70,000 miles of their warranty start date. All 2012 and earlier models no longer qualify for Roadside Assistance.
*Nontransferable. See your vehicle warranty for complete details. Lincoln reserves the right to change program details at any time without obligations.
**Available within 100 feet (30 m) of a paved or county-maintained road, no recoveries.
THE LINCOLN WAY APP
Put the power of choice in the palm of your hand with the Lincoln Way App.*
Through the app you can quickly connect to Roadside Assistance. manage your vehicle and unlock a number of additional benefits. Download the app and begin preserving one of life's greatest luxuries - your time.
Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Android, Google Play and the Google Play logo are trademarks of Google Inc.
FREQUENTLY ASKED QUESTIONS
Is there a limit to how many times I can request emergency fuel delivery?
Roadside assistance limits fuel delivery service to two no-charge occurrences within a 12-month period.
Can I replace roadside assistance insurance from my insurance company?
When you’ve got Lincoln Roadside Assistance, there’s no need to pay for it with your personal insurance company. Do note that coverage provided by personal insurance companies may have varying terms of service and limits.
Can I use roadside assistance if I am in an accident?
Yes. Lincoln clientele have collision assistance on the Lincoln Way App which provides Lincoln clients with accident assistance including the nearest Lincoln Certified Collision Center, accident documentation, and transportation assistance.
Can I get reimbursed if I paid for a tow?
Yes. If you paid for a tow without knowing you were covered with Lincoln Roadside Assistance, we’ll reimburse the cost. (up to $100)
Can I get a full tank of gasoline delivered to my location?
We will deliver up to 2 gallons (8 L) of gasoline to a disabled vehicle.
Can I get a tire change if I don’t have a spare or donut?
You must have a good spare tire except for vehicles supplied with a tire inflation kit.
Do I get coverage if I bought my Lincoln as a used vehicle from someplace other than a Lincoln Dealership?
Lincoln vehicles purchased as a used vehicle are eligible for Roadside Assistance if still within 6 years, or 70,000 miles* of the vehicle's warranty start date.
*whichever comes first. See your CPO dealer for complete details.
Is my CPO Lincoln covered with roadside assistance?
Can I still get help if my Roadside Assistance coverage has expired?
We can still help by putting you in contact with an independent contractor to assist you. However, the Independent contractor(s) will charge you separately for their service(s).
*Independent service contractors, if not prohibited by state, local or municipal law shall tow Lincoln eligible vehicles.