How do I use Privacy Mode while on the phone in my Lincoln?
Privacy Mode can be turned on and off through your vehicle's SYNC®* or Digital Experience** screen using the instructions below.
You may not hear a phone call, but the person on the other end of the line can hear you, or you may hear the person on your phone and not the vehicle speakers. This indicates that the call is in Privacy Mode.
Important:
- Privacy Mode is only available while using a Bluetooth connection.
- Privacy Mode is not available as a button on the screen while using Apple CarPlay or Android Auto.
- Privacy Mode may only be turned on or off during an active call.
Turning Privacy Mode On and Off
Select Digital Experience or your SYNC generation from the drop-down options below to learn how to enable and disable Privacy Mode. If you need assistance determining the generation of your SYNC system, select the first drop-down option.
Identifying Your SYNC Generation
Select a resource in the table below to help you identify your vehicle's SYNC generation.
| Resource | Instructions |
| SYNC and Navigation Updates page | Either:
Your SYNC generation will appear on the right side of the page under SYNC Current Version. |
| SYNC Visual Reference Guide | View example images of SYNC generations that Lincoln has offered. |
Lincoln Digital Experience
Tap the Privacy Mode icon (mobile phone with arrow) once to enable Privacy Mode and once again to disable it.
When in Privacy Mode you can see "Privacy” on your vehicle's dashboard display.
SYNC 4
SYNC Screen
Tap the Privacy Mode icon (mobile phone with arrow) once to enable Privacy Mode and once again to disable it.
Dashboard Display
Use the up and down arrows (right side of steering wheel) to highlight Privacy and press OK to check the box. Press OK again to uncheck box and disable Privacy Mode.
SYNC 3
SYNC Screen
- Press Privacy on your vehicle's SYNC screen to move a call to your phone's speaker. When a call is on your phone's speaker, the Privacy button will be blue.
- Tap Privacy again to switch back to your vehicle's speakers.
Voice Commands
Press the Voice Command button while on an active call. Say, "Go to Privacy” or “Exit Privacy” to enable or disable Privacy Mode.
Note: SYNC 3 has the option to mute audio while in privacy. This is in the Phone Settings section and permits the radio or other audio to turn off when calls are in Privacy Mode.
SYNC With MyLincoln Touch
SYNC Screen
Tap the word Privacy on your vehicle's SYNC screen to turn Privacy Mode on or off. When privacy is enabled, there is an indicator light on the touchscreen near Privacy.
Voice Commands
Press the Voice Command button while on an active call and say, “Privacy On” or “Privacy Off” to enable or disable Privacy Mode.
SYNC Generation 1 | SYNC Generation 1.1
Voice Commands
Enable Privacy Mode by pressing the Voice Command button and saying, "Go to privacy". To leave privacy mode, press the Voice Command button and say, “Exit privacy.”
Dashboard Display
While on an active call:
- Press the Menu button and use the up and down arrows to navigate to Privacy.
- Select OK.
- Select OK again. When in Privacy Mode, “In Privacy” appears.
- Press OK and OK again to leave Privacy Mode.
Radio Power Button
Press the radio power button to turn off the radio. This moves call to the phone device, to move call back to vehicle speaker, press the radio power button again.
Navigation Touchscreen
Tap on Privacy to enter/exit Privacy Mode.
*Don't drive while distracted or while using handheld devices. Use voice-operated systems when possible. Some features may be locked out while the vehicle is in gear. Not all features are compatible with all phones.
**Some Lincoln Digital Experience features require a Connected Services plan. Don’t drive while distracted or while using handheld devices. Use voice-operated systems when possible. Some features may be locked out while the vehicle is in gear. Not all features are compatible with all phones.