Lincoln Security Package*

A Lincoln owner checks their phone while sitting on a cafe patio.

Confidence in the Unexpected

Help protect one of your most valuable investments with the available Lincoln Security Package. If your vehicle is tampered with, you’ll receive Theft Alerts through the Lincoln app** and can remotely disable your vehicle — ensuring it cannot be restarted, even if an authorized key is nearby. And should theft occur, our Stolen Vehicle Services team is here 24/7 to work directly with law enforcement to help track and recover your Lincoln vehicle. Coverage is included for one year from your new-vehicle warranty start date.

Theft Alerts

Get customizable Lincoln app notifications that will alert you if someone tries to access, start, move, or factory reset your vehicle. You’ll need push notifications enabled from the Lincoln app to program and receive these alerts.

Theft Alerts FAQs

What are the Theft Alerts?
The vehicle monitors and sends an alert for the following use cases:

  • A detected potential intrusion
  • Movement/incline in the vehicle position
  • Hardware disabled
  • Inconsistent location information
  • Door open/ajar
  • A factory-reset attempt

Why am I not receiving Theft Alerts?
Push notifications must be enabled in your Lincoln app to receive Theft Alerts.

Why are other people receiving Theft Alerts about my vehicle?
All authorized Lincoln account users associated with the enrolled VIN will receive alerts.

Start Inhibit

If you lost your key or are leaving your vehicle unattended for a while, you can remotely lock down your vehicle so it can’t be started even if someone has an authorized key nearby. Start Inhibit is available on your Lincoln app so that you can activate at any moment with a simple on-off toggle button.

For extra assurance, when you turn on Start Inhibit, the Lincoln app also gives you an optional 6-digit one-time use deactivation PIN, so you can choose whether you turn it back off in the app or by tapping the PIN into the center display of your vehicle.

Start Inhibit FAQs

Who has access to Start Inhibit on my vehicle?
Individuals who have been authorized with vehicle access in the Lincoln app have the ability to access Start Inhibit. The de-inhibit code is sent to the messages section of the Lincoln app to all authorized users as well.

What happens if Start Inhibit is activated while the vehicle is in drive or currently running?
If the vehicle is on, and you attempt to inhibit the vehicle, it will continue to run until the vehicle is turned off. Once off, the vehicle will not start.

What happens if I try to remote start my vehicle and Start Inhibit is activated?
The vehicle will not start.

What if my vehicle is in Accessory Mode and I try to inhibit my vehicle?
While in Accessory Mode, the Start Inhibit request is stored but not applied. Once the vehicle is turned off, the vehicle will no longer start. You will see a “Slide to Cancel” command in the Lincoln app during Accessory Mode should you wish to cancel the request.

What if I lose my phone or cannot find my de-inhibit passcode?
Call the call center at 1-844-306-0802. The agent will confirm your identity before helping to de-inhibit.

What if there is an emergency and my vehicle is inhibited?
If there is an emergency and someone is in danger or needs medical attention, please immediately call 911 or emergency services.

Lincoln Security Package

Lincoln Security Package customers have access to a dedicated 800 number that is managed 24/7 by live agents. If your vehicle goes missing, file a police report first. Then call the dedicated 800 number to authorize recovery agents to work directly with law enforcement to try to track and recover your vehicle in real time. Stay up to date on progress via the Lincoln app.

Stolen Vehicle Services FAQs

How does Stolen Vehicle Services work?
Stolen Vehicle Services uses various sensors and systems on your vehicle to monitor and report activity on your vehicle. The service will notify you of unusual or unexpected activity through the Lincoln app.

What happens in the event of a theft?
In the event of theft, you can use the Lincoln app to confirm the theft. This service then uses your vehicle’s cellular data connection and the ability to receive Global Positioning System (GPS) data to track your vehicle. (Tracking can be affected by the loss of these signals, the coverage in your area, or the vehicle’s surroundings.)

Can I do a factory reset while my vehicle is stolen?
If you happen to attempt a factory reset during the time your vehicle is stolen, you’ll notice the function is unavailable. That’s intentional — a factory reset would hinder recovery efforts. If you need to perform a reset for some reason, you can enable the reset function for one hour with the Lincoln app — although we recommend waiting until after your vehicle is recovered.

What if my vehicle is stolen?
Stay safe. We’ll walk you through the steps to help you get your vehicle back. See the step-by-step process in the next section below.

Vehicle System Protection
We keep your vehicle connected in the event of theft. This ensures that only the authorized users can override the vehicle’s connectivity settings, and we can continue to track its location.

Where does Stolen Vehicle Services work?
Stolen Vehicle Services works in the United States and Canada. The service is not currently available in U.S. territories or commonwealths.

Is the call center available 24/7?
Our agents are always available to help if your vehicle is stolen. They can provide the vehicle’s location to the police and help answer any questions on your mind. Contact them through the Lincoln app or call 1-844-306-0802. For general questions, you can reach us at 1-866-861-0420.

Step-by-Step Process to Report, Recover, and Have Your Stolen Vehicle Returned

Once you’ve safely confirmed your vehicle is stolen:

Step 1 — Call the police

  • Your local law enforcement will help you file a report — make note of the police report number and contact information to provide to the Lincoln Call Center agent

Step 2 — Call us at 1-844-306-0802
You can call us at this number or through the Lincoln app. We’ll take it from here:

  • Our call center agent will verify the police report with law enforcement
  • Our agent will then begin tracking your vehicle’s location, as well as disable factory reset functionality
  • You will receive a confirmation email from our agent with a summary of the case details
  • Our call center will engage police to check for case updates, share updated locations, and request that you be updated by law enforcement

Step 3 — Your vehicle is recovered and returned

  • The police will let you know when your vehicle is recovered
  • Re-engage our call center to deactivate tracking and initiate Recovery Mode
  • You will receive a Recovery Mode confirmation email
  • Your vehicle is returned to you

These same steps can be found in this vehicle recovery checklist PDF if you’d like to print it out and take notes.

And at any time after you’ve activated the service, you can reach out to our dedicated call center 24/7 through the Lincoln app.

Deductible Reimbursement

Sometimes, thieves still get their way. If you’re enrolled in the Lincoln Security Package, then you’re protected by Deductible Reimbursement. Lincoln will cover your deductible costs up to $2,500 related to damage or loss caused by theft and reimburse you once you’ve provided the required information. Deductible Reimbursement availability varies by state.

Deductible Reimbursement is not currently available in CA, FL, KY, LA, MD, MO, NY, TN, Canada or U.S. territories. Terms apply.

Deductible Reimbursement FAQs

Who do I call for Deductible Reimbursement?
Please contact the Lincoln Call Center at 844-306-0802 for more information.

How will I be reimbursed?
You will receive your eligible Deductible Reimbursement in a stored value card. Additional details about card use and restrictions will be provided with the card. Please refer to your terms and conditions for more information.

What are the requirements to receive Deductible Reimbursement?
If you are in an eligible state, Lincoln will reimburse your qualified comprehensive deductible in the event your vehicle is stolen. You must have had an active Lincoln Security Package subscription at least 72 hours prior to theft, must have a valid police report, created a case with the Stolen Vehicle Services Call Center, and paid a deductible for an active insurance policy for either a total loss or damage directly related to the stolen vehicle incident. Please refer to your terms and conditions for requirements. Terms and Conditions.

Lincoln Security Package FAQs

How can I get the Lincoln Security Package?

Activate your four-year included Lincoln Security Package through Connected Services in your Lincoln Account. No credit card required.

Can I add multiple people to the Lincoln Security Package?

You can authorize access to your vehicle to multiple people via the Lincoln app.

How do I cancel the Lincoln Security Package?

If you wish to cancel your service, you can do so through the the Connected Services tile in your Lincoln Account.

Availability and Activation

Activate your four-year complimentary Lincoln Security Package through the Connected Services tile in your Lincoln Account.

Activate and Manage Lincoln Security Package Now

 

Related Topics

How do I contact Lincoln Road Side Assistance?
How do I get the Lincoln App?
Who can I contact for help with my Lincoln?
What is Mobile Service?

*The Lincoln Security Package requires the Lincoln app (formerly known as the Lincoln Way® app), modem activation, and an activated plan. Equipped Lincoln vehicles come with a four-year included trial from new-vehicle warranty start date, after which purchase is required. Requires vehicle connectivity and a connected mobile device with enabled push notifications. Not available in the US territories. Deductible Reimbursement is not currently available in CA, FL, KY, LA, MD, MO, NY, TN, Canada or U.S. territories. Terms apply.

**The Lincoln app, formerly known as the Lincoln Way® app, is compatible with select smartphone platforms, and is available via a download. Message and data rates may apply. Terms and conditions apply. Visit Lincoln.com for our privacy notice.