My Lincoln Access Rewards™ Points are not displaying. What do I do?


It can take up to 30 days for Lincoln Access Rewards Points to appear. Contributing factors include:

  • The vehicle sale report date from your Lincoln Dealer
  • The modem activation date
  • The date you join Lincoln Access Rewards

If your Points are not displaying, verify the following:

  • Lincoln Connect™1 activation. If your vehicle is equipped with a modem, it must be activated within 60 days of purchase and remain active for at least 6 months after activation. If you deactivate the modem on the vehicle prior to the required 180-day period, the Lincoln Access Rewards Points earned will be removed from your account.
  • Lincoln Way™2 Terms and Conditions. When you accept Lincoln Way Terms and Conditions (either through the Lincoln Way App or online), you are automatically enrolled in Lincoln Access Rewards. If you joined prior to March 2019, you will need to accept the new Terms and Conditions and you will then be enrolled in Lincoln Access Rewards. Once the new Terms and Conditions are accepted, your points will be displayed in the Lincoln Way App. 
  • Different Email Address. The email address you use to register for your Owner Advantage Rewards® needs to match your Lincoln Access Rewards email address.
  • Multiple Lincoln Way Accounts. If you have more than one Lincoln Way account or need assistance with merging your Owner Advantage Rewards account, contact a Guide
  • Qualifying Activities. Ensure you participated in a qualifying activity for earning Points.

If you've confirmed the actions above and your points are still missing, contact the Rewards Center at 833-385-0520, Monday - Saturday, 9:00 a.m - 8:00 p.m EST.

Additional Topics

How do I redeem my Lincoln Access Rewards Points?
How do I join Lincoln Access Rewards?

1Lincoln Way™ vehicle connectivity subscription is complimentary for five years from vehicle sales date, as recorded by the dealer, or availability of 4G cellular network, whichever comes first. Lincoln Way vehicle functionality requires compatible cellular network connectivity and subscription, and is subject to 4G cellular network availability. Evolving technology and cellular networks may affect future functionality Message and data rates may apply.
Note: availability varies by vehicle

2The Lincoln Way App, compatible with select smartphone platforms, is available through a free download. Message and data rates may apply.