How do I unpair my phone from SYNC®*?

You can unpair your device from your SYNC system using the instructions contained in this article.

Deleting a Paired Phone

Important: Ensure that your vehicle is on and running in a well-ventilated area and in Park (P).

Select your SYNC generation (gen) from the drop-down options below to learn how to unpair your phone with SYNC.

Note: If you need assistance determining the generation of your SYNC system, select the first drop-down option.

Identifying Your Vehicle's SYNC Gen

Two resources to help you identify your vehicle's SYNC gen are the:

  • SYNC and Navigation Updates page. Either:
    • Enter your Vehicle Identification Number (VIN) and select Check for update.
    • Log in with your Lincoln credentials, choose a vehicle from your garage, and select Check for updates.

      Note: Your SYNC gen will appear on the right-hand side of the page.

  • SYNC Visual Reference Guide, which provides example images of SYNC gens that Lincoln has offered.

SYNC 4

To delete a paired phone from SYNC 4:

  1. Press the Phone tab on your vehicle's SYNC screen. 
  2. Tap Phone List
  3. Select a phone from the list. 
  4. Press the Delete symbol (trash can). A pop-up will appear.
  5. Tap Yes to remove the phone.

SYNC 3

To delete a paired phone from SYNC 3:

  1. Press Settings.
  2. Tap Bluetooth®**.
  3. Choose View Devices.
  4. Select the phone you want to delete.
  5. Press Delete.
  6. Tap Yes to confirm your selection.

SYNC with MyLincoln Touch®

To delete a paired phone from SYNC with MyLincoln Touch:

  1. Press the Gear icon at the bottom of your SYNC screen.
  2. Select Settings.
  3. Tap Phone.
  4. Press Bluetooth.
  5. Select the phone you want to delete.
  6. Tap Delete.

SYNC Gen 1.1

To delete a paired phone from SYNC Gen 1.1:

  1. Select Phone.
  2. Go to Bluetooth Devices.
  3. Select the phone you want to delete.
  4. Press Delete.

SYNC Gen 1

To delete a paired phone from SYNC Gen 1:

  1. Press the Phone button.
  2. Select Return.
  3. Press Bluetooth.
  4. Select the phone you want to delete.
  5. Press Delete.

Additional Information

Why is my phone not connecting to SYNC?
Why can I not download my phonebook to SYNC?
What do I do if text messaging is not working with SYNC?


Actual screens may vary. See your Owner’s Manual for information specific to your vehicle.

*Do not drive while distracted or while using handheld devices. Use voice-operated systems when possible.  Some features may be locked out while the vehicle is in gear.  Not all features are compatible with all phones.

**The Bluetooth word mark is a trademark of the Bluetooth SIG, Inc.