Support>SYNC>Troubleshooting>What do I do if I cannot send text messages using SYNC?

What do I do if I cannot send text messages using SYNC®*?

If you are unable to send text messages using SYNC, follow the troubleshooting steps below:

  1. Restart your phone.
    1. Turn off the phone.
    2. Remove the device's battery (if applicable).
    3. Turn on the phone.
    4. Allow the phone to re-pair with your vehicle.
      Note: If the phone does not pair with your vehicle, continue to Step 2.
    5. Try sending a text message. 
    • If it goes through, your issue is resolved.
    • If it does not go through, proceed to Step 2.
  2. Pair the phone.
    1. Remove the paired device from SYNC.
    2. Pair your device again.

If you need additional assistance, contact our Client Relationship Center by calling 1-800-521-4140 or by selecting LIVE CHAT.

*Don’t drive while distracted. Use voice-operated systems when possible; don’t use handheld devices while driving. Some features may be locked out while the vehicle is in gear. Not all features are compatible with all phones.