Support>SYNC>Getting Started with SYNC>How do I use 911 Assist with SYNC?

How do I use 911 Assist* with SYNC®**?

Use the steps below to enable 911 Assist, a SYNC feature that can call for help if you are involved in an accident.

911 Assist is turned off by default. Before SYNC can make a 911 call:

  • You must pair and connect a Bluetooth®***-enabled and compatible phone to SYNC.
  • You must initially enable the 911 Assist feature.
  • Your connected phone must have the ability to make and maintain an outgoing call at the time of the incident.
  • Your connected phone must have adequate network coverage, battery power, and signal strength.
  • The vehicle must have battery power and be located in the United States, Canada, or in a territory in which 911 is the emergency number.

Identify Your Lincoln's SYNC Generation

There are two resources to help you identify your vehicle's SYNC generation:

  • The SYNC and Navigation Updates page allows you to enter your Vehicle Identification Number (VIN) or log in with your Lincoln credentials, and select Check for update. Your current SYNC generation will appear on the right-hand side of the page.
  • The SYNC Visual Reference Guide has example images of each generation of SYNC Lincoln has offered.

Enable 911 Assist with SYNC

Select from the options below:

SYNC 3

Enable 911 Assist

  1. Press Settings on your vehicle's SYNC screen.
    Settings button on SYNC 3 screen
     
  2. Select 911 Assist.
    SYNC 3 911 Assist button on Settings Menu
     
  3. Slide the button to On.
    Toggle 911 Assist to ON on 911 Assist Settings screen

SYNC with MyLincoln Touch®

Enable 911 Assist

  1. Select Settings from the Home screen.
  2. Press Help, then touch 911 Assist.
  3. Select 911 Assist On from the 911 Assist screen.

    Note: If you leave 911 Assist disabled, you'll receive audio and visual reminders of its disabled status when your phone connects to SYNC.
     
  4. To disable audio reminders, touch 911 Assist Reminder Off.
  5. To change either setting, simply return to the 911 Assist screen and select On or Off.

SYNC with Voice Activated Navigation

Enable 911 Assist

  1. Select the Phone button.
  2. Press Settings on the SYNC screen.
  3. Select Advanced.
  4. Touch 911 Assist ON/OFF.
  5. To enable 911 Assist, touch Set 911 Assist ON.
  6. To disable 911 Assist, return to the 911 Assist screen and touch Set 911 Assist OFF.

*The vehicle's electrical system (including the battery), the wireless service provider's signal, and a connected mobile phone must all be available and operating for 911 Assist to function properly. These systems may become damaged in a crash. The paired mobile phone must be connected to SYNC, and the 911 Assist feature enabled, in order for 911 to be dialled. When the feature is ON, 911 Assist uses your paired and connected mobile phone to assist occupants to contact emergency services by dialling 911 if your airbag deploys or, on certain vehicles, if the emergency fuel pump shut-off is activated. Aftermarket on-board diagnostic devices may interfere with various vehicle systems including Vehicle Health Report and 911 Assist. To avoid interference, remove the device or contact the device maker for more information on compatibility.

**Don’t drive while distracted. Use voice-operated systems when possible; don’t use handheld devices while driving. Some features may be locked out while the vehicle is in gear. Not all features are compatible with all phones. 

***The Bluetooth word mark is a trademark of the Bluetooth SIG, Inc.