How do I use 911 Assist* with SYNC®**?

Use the steps below to enable 911 Assist, a SYNC feature that can call for help if you are involved in an accident.

911 Assist is turned off by default. Before SYNC can make a 911 call:

  • You must pair and connect a Bluetooth®†-enabled and compatible phone to SYNC.
  • You must initially enable the 911 Assist feature.
  • Your connected phone must be able to make and maintain an outgoing call at the time of the incident.
  • Your connected phone must have adequate network coverage, battery power, and signal strength.
  • Your vehicle must have battery power.
  • Your vehicle must be located in the United States, Canada, or a territory where 911 is the emergency number.

Enabling 911 Assist with SYNC

Select your SYNC generation from the drop-down options below to learn how to adjust your 911 Assist settings.

Note: If you need assistance determining the generation of your SYNC system, select the first drop-down option. 

Identifying Your Lincoln's SYNC Generation 

Two resources to help you identify your vehicle's SYNC generation are the:

Note: Your SYNC generation will appear on the right side of the page, under the “SYNC Current Version” heading.

SYNC 4

SYNC 4 will only ask to toggle 911 Assist on or off while you are pairing your phone.
screenshot of SYNC 4/4A step 3 of pairing asking to turn 911 assist on or off

Note: SYNC 4 will not call an assigned emergency contact. It will only dial 911.

SYNC 3

To enable 911 Assist with SYNC 3:

  1. Press Settings on your vehicle's SYNC screen.
  2. Select 911 Assist.
  3. Slide the button to On.

SYNC with MyLincoln Touch®

To enable 911 Assist using SYNC with MyLincoln Touch:

  1. Tap the Gear icon on your vehicle's SYNC screen.
  2. Press Phone.
  3. Select 911 Assist.
  4. Tap 911 Assist On.
  5. Choose your contacts.

To set Emergency Contacts using SYNC with MyLincoln Touch:

  1. Tap Menu.
  2. Press Help.
  3. Select 911 Assist.
  4. Tap Edit under "In Case of Emergency (ICE) Speed Dial."

SYNC with Voice-Activated Navigation

To enable 911 Assist using SYNC with Voice-Activated Navigation:

  1. Press the Phone button.
  2. Select Settings on your vehicle's SYNC screen.
  3. Press Advanced.
  4. Tap 911 Assist On/Off.
  5. Select Set 911 Assist On.

*The vehicle's electrical system (including the battery), the wireless service provider's signal, and a connected mobile phone must all be available and operating for 911 Assist to function properly. These systems may become damaged in a crash. The paired mobile phone must be connected to SYNC, and the 911 Assist feature enabled, in order for 911 to be dialed. When the feature is ON, 911 Assist uses your paired and connected mobile phone to assist occupants to contact emergency services by dialing 911 if your airbag deploys or, on certain vehicles, if the emergency fuel pump shut-off is activated. Aftermarket on-board diagnostic devices may interfere with various vehicle systems including Vehicle Health Report and 911 Assist. To avoid interference, remove the device or contact the device maker for more information on compatibility.

**Do not drive while distracted or while using handheld devices. Use voice-operated systems when possible.  Some features may be locked out while the vehicle is in gear.  Not all features are compatible with all phones.

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