Why is my Remote Start not working in the Lincoln Way^®* App?

If the Remote Start feature is not working on your vehicle, follow the instructions below.

Before using Remote Start in the Lincoln Way App:

• Your vehicle must have a Lincoln Connect^®** embedded modem.
• Your vehicle must be added to the Lincoln Way App.
• Your vehicle must be activated.

Troubleshooting

If your Remote Start is not functioning:

1. Ensure you are logged in to the Lincoln Way App with the correct credentials.
2. Ensure your vehicle is not in Deep Sleep Mode.
3. Check your instrument cluster to see that Remote Start is turned On.
   • Navigate to Settings > Vehicle > Remote Start > System.
   • Set Remote Start to On.
4. Confirm the hood and trunk are closed.
5. Verify the Check Engine Light is off.
   • Check the App message center for Check Engine Light notifications.
   • Check the vehicle dashboard for warning lights.
   • Resolve any Check Engine light notifications to use Remote Start via the Lincoln Way App.

If you need further assistance, contact a Lincoln Concierge at 1-800-521-4140, or by selecting Live Chat at the bottom right of lincoln.com/support.

Additional Information

What happens to my remote start features if I am on a 3g modem?
How do I contact a Lincoln Way Concierge?
What is Deep Sleep mode?
Why is my activation pending?

^*The Lincoln Way App, compatible with select smartphone platforms, is available through a free download. Message and data rates may apply.

^**Lincoln Way Connect (optional on select vehicles), the Lincoln Way App, and Complimentary Connected Service are required for remote features (see Lincoln Way Terms and Conditions for details). Connected Servicess and features depend on compatible AT&T network availability. Evolving technology/cellular networks/vehicle capability may limit functionality and prevent the operation of connected features. Connected Service excludes Wi-Fi hotspot.