What do I do if my Vehicle Location is not working?

In order to use the Vehicle Location feature in the Lincoln Way™* App, you must:


Troubleshooting Steps

Vehicle Location Has Stopped Working

  1. Log out of the app and then back in. 
    • Check if your vehicle location appears successfully.
    • If not, proceed to Step 2.
  2. Delete the app and reinstall it. 

Vehicle Location Will Not Update

  1. Navigate to the Vehicle tab.
  2. Tap Press to Refresh and wait for the app to show Updated just now.

Note: If the app does not change to Updated just now, select to unlock or lock your vehicle to ensure that your modem and app are communicating.

  1. Scroll to the Vehicle Location section.
  2. Ensure that your app permissions are enabled if the Unable to Locate option appears.
  3. Check for Lincoln Way App updates on your mobile device.
    • If you are unsure if your app is up-to-date, search for Lincoln Way in your respective app store.
    • If the update option appears, install the latest app version and check for location updates in the app again.

Further Assistance

If you completed the troubleshooting steps above, the app shows as up-to-date, and your Vehicle Location does not reappear, please contact a Concierge for additional assistance.


*The Lincoln Way App, compatible with select smartphone platforms, is available through a free download. Message and data rates may apply.

**Lincoln Way™ vehicle connectivity subscription is complimentary for five years from vehicle sales date, as recorded by the dealer, or availability of 4G cellular network, whichever comes first. Lincoln Way vehicle functionality requires compatible cellular network connectivity and subscription, and is subject to 4G cellular network availability. Evolving technology and cellular networks may affect future functionality Message and data rates may apply.
Note: availability varies by vehicle

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