How do I contact a Lincoln Way®* Concierge?

You can contact a Lincoln Way Concierge through the Lincoln Way App, via phone or chat, for one-on-one assistance.

Lincoln Way Concierges are available Monday - Sunday, 8 a.m. - 12 a.m. EST.

Contact a Lincoln Way Concierge

Using the Lincoln Way App, follow these steps:

  1. Log in to the App.
  2. Select Account.
  3. Tap Help.
  4. Select your preferred contact method:
    • Chat
    • Call

Note: Self-help content is also available to assist with answering your Lincoln Way App questions. Type your question in the search field on the HELP screen in the App, or select CHANGE for a full list view of App topics.

For more detailed information on Lincoln Way App features and functions, visit our Lincoln Way App support page to browse by your preferred topic.

If you need further assistance, contact a Lincoln Concierge at 1-800-521-4140 or by selecting LIVE CHAT at the bottom right of

Additional Information

What is the Lincoln Way App?
What is Lincoln Access Rewards?
How do I locate a Lincoln Retailer?

*The Lincoln Way App, compatible with select smartphone platforms, is available via a download. Message and data rates may apply.