Account Manager FAQS


  • How do I access my account information?

    Visit Account Manager to access account information, such as online payments, account statements, payoff information and more.

     

  • How do I register for an account?

    Visit the Account Manager registration page to create an account.

  • How do I update my account information?

    To update your account information, such as your address, phone number or email, please visit Account Manager.

  • How do I retrieve or change my username or password?

    Visit Account Manager and click on Forgot Username or Password to retrieve your username/password.

  • How can I request a payment extension/due date change?

    Account Manager will contain a link to apply for a payment extension if you qualify. If you are unable to complete the request online or have additional questions regarding a payment extension or due date change, please contact us.

  • Where can I mail my Lincoln Automotive Financial Services payment?

    Account Manager allows you to view your balance and payoff information online (for retail accounts only). Once logged in, you can view the balance on the Overview page.

    Payments or payoffs for personal-/commercial-use installments can be mailed to the following address:

     

    Ford Motor Credit/Lincoln AFS

    P O Box 650574                                                         
    Dallas TX 75265-0574


    If you wish to send any payment overnight, please use the following physical address:


    Ford Motor Credit/Lincoln AFS                                   

    650574
    1501 North Plano Rd. Suite 100
    Richardson, TX 75081

    If you require further assistance, please contact Customer Service.

  • How do I setup my Lincoln Account (Lincoln Way or Lincoln Owner) for Lincoln Automotive Financial Services Account Manager?

    To setup, view this video  or follow the steps below

    1. Access Account Manager website
    2. Click Register.
    3. Enter your email address. This will become the username you will use to login between Lincoln Owner and Lincoln Way including Account Manager.
    4. Verify this email address and complete account creation by entering your First Name, Last Name and then choosing a password.
    5. Select Continue to Account.
    6. Enter your Lincoln Automotive Financial Services Account Number, last 4 digits of SSN or Tax ID Number (business accounts only) and Last Name or Business Name (business accounts only) as it appears on your contract.
    7. Click the Link Account button.
    8. Congratulations, you have completed your account setup!
  • How do I link my current Lincoln Account (Lincoln Way or Lincoln Owner) with Account Manager?

    You can now link your Lincoln Way and/or Lincoln Owner accounts with your Account Manager account. 

    To link your accounts, view this video or follow the steps below:

    1.     Access Account Manager website.

    2.     Click Sign In.

    3.     You will be prompted to enter the username and password associated to your Lincoln Account (Lincoln Way or Lincoln Owner).

    4.     Select Sign In to continue.

    5.     Enter your Lincoln Automotive Financial Services Account Number, the last 4 digits of your SSN or Tax ID Number (business accounts only) and your last name or business name (business accounts only) as it appears on your contract.

    6.     Read through the Consent to Electronic Communications scroll box and Account Manager Terms & Conditions. Check the “" have read and agree to the Account Manager Terms and Conditions" checkbox.

    7.     Click the Link Account button.

    8.     Congratulations, you have completed registration!

    You can now navigate between Account Manager, Lincoln Way and Lincoln Owner using one set of login credentials. The next time you log in, you will use your linked username and password.

  • How can I set up automatic payments?

    You can set up automatic payments under your profile settings in Account Manager.

Contact Us

At Lincoln Automotive Financial Services, we're dedicated to making your financing experience as satisfying as possible. Choose from a variety of ways to contact us so that we can provide you with the information and answers you need.


Phone

Lincoln Clients: 1-888-498-8801
Black Label Clients: 1-888-498-8758

Hearing Impaired please dial 711.
Mon. - Fri., 7am-8pm CT Sat., 7am-5pm CT

New York City Residents please ask your representatives for language assistance if you prefer to speak in a language other than English. You may also receive a translation and description of commonly-used debt collection terms that are available in multiple languages on the Department website, www.nyc.gov/dca.

Mail

If you need to send documents by mail,
please contact us by phone or e-mail in
order for us to provide the proper mailing address.


This page is for individual Lincoln Automotive FInancial Customers.

For commercial vehicle fleets or leasing, please visit our Commercial Financing Page.