Client Support and FAQs
Explore All FAQ Topic
PAYMENTS
- What happens if my account has an overpayment?
- What can I do if I am unable to pay my bill?
- Why am I showing due for two payments?
- How can I set up automatic payments?
- How do I pay an amount other than what is showing due?
- How do I change my due date?
- How can I get an interest-paid letter?
- Can I defer/extend a payment on my account?
- How can I see how much interest I paid last year?
- How do I make a principal-only payment?
ACCOUNT MANAGEMENT
- What is Multi-Factor Authentication (MFA)?
- Where can I find my account number?
- How do I update my account information (address, phone number, email)?
- How do I add my new vehicle to my existing online account?
- How can I switch from paper to electronic statements (or from electronic to paper statements)?
- How do I create an online account?
- What type of self-services do you offer?
- How do I reset my password to sign in?
- I did not receive my statement. How can I get a duplicate statement?
SPECIAL SITUATIONS
- What is Ford Pro™ FinSimple™, and how does it relate to Lincoln AFS?
- I am on a contract as a co-borrower/co-lessee, and the borrower/lessee recently passed away. What should I do?
- Does Lincoln Automotive Financial Services have a finance program to assist clients who plan to finance modified vehicles?
- What are some of the Servicemembers Civil Relief Act (SCRA) benefits available to clients serving in the military?
- Does the amount financed include the cost of the conversion and equipment?
Need More Help? Contact Us.
PHONE
Speak to a client service representative or use our 24-hour automated support. For automated support, have your account number ready.
LINCOLN CLIENTS:
BLACK LABEL CLIENTS:
For the hearing or speech-Impaired:
Please contact the Operator Relay Service by dialling 711.
OR
Fill out this secure form and a representative will reply within 24-48 hours.
Client support hours: Monday-Friday: 7 a.m - 7 p.m. (CST) Saturday : 7 a.m - 3 p.m. (CST) Sunday : Closed
*New York City Residents please ask your representatives for language assistance if you prefer to speak in a language other than English. You may also receive a translation and description of commonly-used debt collection terms that are available in multiple languages on the Department website, www.nyc.gov/dca.
This page is for individual Lincoln Automotive FInancial Clients. For commercial vehicle fleets or leasing, please visit our Commercial Financing Page.