WORLD-CLASS CLIENT SERVICE

Lincoln Concierge offers 24/7 support, including roadside assistance, complimentary pickup and delivery*, and a loaner Lincoln vehicle when yours needs to be serviced.    

Client Support and FAQs

Most Commonly Asked Question

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Need More Help? Contact Us.

PHONE

Speak to a client service representative or use our 24-hour automated support.  For automated support, have your account number ready.

 

LINCOLN CLIENTS:

1-888-498-8801

BLACK LABEL CLIENTS:

1-888-498-8758

 

For the hearing or speech-Impaired:

Please contact the Operator Relay Service by dialling 711.

OR
EMAIL

Fill out this secure form and a representative will reply within 24-48 hours.

Client support hours:  Monday-Friday: 7 a.m - 7 p.m. (CST)  Saturday : 7 a.m - 3 p.m. (CST)  Sunday : Closed

*New York City Residents please ask your representatives for language assistance if you prefer to speak in a language other than English. You may also receive a translation and description of commonly-used debt collection terms that are available in multiple languages on the Department website, www.nyc.gov/dca.

 

This page is for individual Lincoln Automotive FInancial Clients.  For commercial vehicle fleets or leasing, please visit our Commercial Financing Page.