Account Manager FAQS

Visit Account Manager to access account information, such as online payments, account statements, payoff information and more.

Visit the Account Manager registration page to create an account.

To update your account information, such as your address, phone number or email, please visit Account Manager.

Visit Account Manager and click on Forgot Username or Password to retrieve your username/password.

Account Manager will contain a link to apply for a payment extension if you qualify. If you are unable to complete the request online or have additional questions regarding a payment extension or due date change, please contact us.

Account Manager allows you to view your balance and payoff information online (for retail accounts only). Once logged in, you can view the balance on the Overview page.

Payments or payoffs for personal-/commercial-use installments can be mailed to the following address:

Ford Motor Credit/Lincoln AFS

P O Box 650574                                                         
Dallas TX 75265-0574

If you wish to send any payment overnight, please use the following physical address:

Ford Motor Credit/Lincoln AFS                                   

650574
1501 North Plano Rd. Suite 100
Richardson, TX 75081

If you require further assistance, please contact Customer Service.

We have updated our Account Manager system to ensure better security for all Account Manager clients. All Account Manager clients are required to update their existing accounts. You must already be a registered user of Account Manager to update your account.

1. To update your existing account, please view this video or follow the steps below:
2. You must first successfully log in to Account Manager. 
3. You will be prompted to enter your current username and password.
4. Select Next to continue.
5. Create a username using your preferred email address and a password that meets the displayed requirements.
6. After you have finished creating a username and password, read through the Consent to Electronic Communications scroll box and Account Manager Terms & Conditions.
7. Select the checkboxes if you agree to the Consent to Electronic Communications and have read Account Manager Terms & Conditions.
8. Select the Submit button.
9. Congratulations, you have completed your account update!

Next time you log in to Account Manager, you will need use the username and password you just created.

You can now link your Lincoln Way and/or Lincoln Owner accounts with your Account Manager account. You must be a registered user of Lincoln Way or Lincoln Owner and the Account Manager application to link your account.

To link your accounts, view this video or follow the steps below:

1.     You must first successfully log in to Account Manager.

2.     Upon login, you will be prompted to enter your current password again.

3.     Select Next to continue.

4.     Select the "Link My Lincoln Way or Lincoln Owner Account" option.

5.     Enter the username and password associated with your Lincoln Way or Lincoln Owner account.

6.     Read through the Consent to Electronic Communications scroll box and Account Manager Terms & Conditions.

7.     Select the checkboxes if you agree to the Consent to Electronic Communications and have read Account Manager Terms & Conditions.

8.     Select the Submit button.

9.     Congratulations, you have completed your update!

You can now navigate between Account Manager, Lincoln Way and Lincoln Owner using one set of login credentials. Next time you log in to Account Manager, Lincoln Way or Lincoln Owner, you will use your Account Manager username and password.

You can set up automatic payments under your profile settings in Account Manager.