Account Manager FAQS

Visit Account Manager to access account information, such as online payments, account statements, payoff information and more.

Visit the Account Manager registration page to create an account.

To update your account information, such as your address, phone number or email, please visit Account Manager.

Visit Account Manager and click on Forgot Username or Password to retrieve your username/password.

Account Manager will contain a link to apply for a payment extension if you qualify. If you are unable to complete the request online or have additional questions regarding a payment extension or due date change, please contact us.

Account Manager allows you to view your balance and payoff information online (for retail accounts only). Once logged in, you can view the balance on the Overview page.

Payments or payoffs for personal-/commercial-use installments can be mailed to the following address:

Ford Motor Credit/Lincoln AFS

P O Box 650574                                                         
Dallas TX 75265-0574

If you wish to send any payment overnight, please use the following physical address:

Ford Motor Credit/Lincoln AFS                                   

650574
1501 North Plano Rd. Suite 100
Richardson, TX 75081

If you require further assistance, please contact Customer Service.

To setup, view this video  or follow the steps below

1. Access Account Manager website
2. Click Register.
3. Enter your email address. This will become the username you will use to login between Lincoln Owner and Lincoln Way including Account Manager.
4. Verify this email address and complete account creation by entering your First Name, Last Name and then choosing a password.
5. Select Continue to Account.
6. Enter your Lincoln Automotive Financial Services Account Number, last 4 digits of SSN or Tax ID Number (business accounts only) and Last Name or Business Name (business accounts only) as it appears on your contract.
7. Click the Link Account button.
8. Congratulations, you have completed your account setup!

You can now link your Lincoln Way and/or Lincoln Owner accounts with your Account Manager account. 

To link your accounts, view this video or follow the steps below:

1.     Access Account Manager website.

2.     Click Sign In.

3.     You will be prompted to enter the username and password associated to your Lincoln Account (Lincoln Way or Lincoln Owner).

4.     Select Sign In to continue.

5.     Enter your Lincoln Automotive Financial Services Account Number, the last 4 digits of your SSN or Tax ID Number (business accounts only) and your last name or business name (business accounts only) as it appears on your contract.

6.     Read through the Consent to Electronic Communications scroll box and Account Manager Terms & Conditions. Check the “" have read and agree to the Account Manager Terms and Conditions" checkbox.

7.     Click the Link Account button.

8.     Congratulations, you have completed registration!

You can now navigate between Account Manager, Lincoln Way and Lincoln Owner using one set of login credentials. The next time you log in, you will use your linked username and password.

You can set up automatic payments under your profile settings in Account Manager.