Account Manager FAQS


  • How do I access my account information?

    Visit Account Manager to access account information, such as online payments, account statements, payoff information and more.

     

  • How do I register for an account?

    Visit the Account Manager registration page to create an account.

  • How do I update my account information?

    To update your account information, such as your address, phone number or email, please visit Account Manager.

  • How do I retrieve or change my username or password?

    Visit Account Manager and click on Forgot Username or Password to retrieve your username/password.

  • How can I request a payment extension/due date change?

    Account Manager will contain a link to apply for a payment extension if you qualify. If you are unable to complete the request online or have additional questions regarding a payment extension or due date change, please contact us.

  • Where can I mail my Lincoln Automotive Financial Services payment?

    Account Manager allows you to view your balance and payoff information online (for retail accounts only). Once logged in, you can view the balance on the Overview page.

    Payments or payoffs for personal-/commercial-use installments can be mailed to the following address:

     

    Lincoln Automotive Financial Services

    Box 650575
    Dallas, TX 75265-0575

    If you wish to send any payment overnight, please use the following physical address:


    Lincoln Automotive Financial Services
    P.O. Box 650575
    1501 North Plano Road
    Suite 100
    Richardson, TX 75081

    If you require further assistance, please contact Customer Service.

  • How do I update my current account so I can log in to my Account Manager Account?

    We have updated our Account Manager system to ensure better security for all Account Manager clients. All Account Manager clients are required to update their existing accounts. You must already be a registered user of Account Manager to update your account.

    1. To update your existing account, please view this video or follow the steps below:
    2. You must first successfully log in to Account Manager
    3. You will be prompted to enter your current username and password.
    4. Select Next to continue.
    5. Create a username using your preferred email address and a password that meets the displayed requirements.
    6. After you have finished creating a username and password, read through the Consent to Electronic Communications scroll box and Account Manager Terms & Conditions.
    7. Select the checkboxes if you agree to the Consent to Electronic Communications and have read Account Manager Terms & Conditions.
    8. Select the Submit button.
    9. Congratulations, you have completed your account update!

    Next time you log in to Account Manager, you will need use the username and password you just created.

  • How do I link my current Lincoln Way ™ or Lincoln Owner account with Account Manager?

    You can now link your Lincoln Way and/or Lincoln Owner accounts with your Account Manager account. You must be a registered user of Lincoln Way or Lincoln Owner and the Account Manager application to link your account.

    To link your accounts, view this video or follow the steps below:

    1.     You must first successfully log in to Account Manager.

    2.     Upon login, you will be prompted to enter your current password again.

    3.     Select Next to continue.

    4.     Select the "Link My Lincoln Way or Lincoln Owner Account" option.

    5.     Enter the username and password associated with your Lincoln Way or Lincoln Owner account.

    6.     Read through the Consent to Electronic Communications scroll box and Account Manager Terms & Conditions.

    7.     Select the checkboxes if you agree to the Consent to Electronic Communications and have read Account Manager Terms & Conditions.

    8.     Select the Submit button.

    9.     Congratulations, you have completed your update!

    You can now navigate between Account Manager, Lincoln Way and Lincoln Owner using one set of login credentials. Next time you log in to Account Manager, Lincoln Way or Lincoln Owner, you will use your Account Manager username and password.

Contact Us

At Lincoln Automotive Financial Services, we're dedicated to making your financing experience as satisfying as possible. Choose from a variety of ways to contact us so that we can provide you with the information and answers you need.


Phone

Lincoln Clients: 1-888-498-8801
Black Label Clients: 1-888-498-8758

Hearing Impaired please dial 711.
Mon. - Fri., 7am-8pm CT Sat., 7am-5pm CT

New York City Residents please ask your representatives for language assistance if you prefer to speak in a language other than English. You may also receive a translation and description of commonly-used debt collection terms that are available in multiple languages on the Department website, www.nyc.gov/dca.

Mail

If you need to send documents by mail,
please contact us by phone or e-mail in
order for us to provide the proper mailing address.


This page is for individual Lincoln Automotive FInancial Customers.

For commercial vehicle fleets or leasing, please visit our Commercial Financing Page.