Client Support and FAQs
Explore All FAQ Topic
PAYMENTS
- How do I set up or cancel automatic payments for my Lincoln Automotive Financial Services account?
- What payment options are available for my Lincoln Automotive Financial Services account?
- Can I defer/extend a payment on my account?
- What is Guest Pay?
- How do I make a principal-only payment?
- How can I see how much interest I paid last year?
- Can I make a payment on my account using a credit card
- How do I add, update, or delete bank accounts in Account Manager?
- Why am I showing due for two payments?
- How do I pay an amount other than what is showing due?
- How do I change my Lincoln Automotive Financial Services payment due date?
- What can I do if I am unable to pay my bill?
- What happens if my account has an overpayment?
ACCOUNT MANAGEMENT
- My e-mail address, phone number, or authenticator app has changed. How do I receive a Lincoln Automotive Financial Services authentication code?
- How do I create an Account Manager online account?
- How do I reset my password to sign in?
- How do I add my new vehicle to my existing online account?
- How do I update my account information (address, phone number, email)?
- How can I view my original contract or lease agreement?
- Where can I find my Lincoln Automotive Financial Services account number?
- How can I switch from paper to electronic statements (or from electronic to paper statements)?
- What type of account message notifications or alerts are available on my Lincoln Automotive Financial Services account?
- I have moved and need to register my vehicle in a different state. What do I do?
- I did not receive my statement. How can I get a duplicate statement?
- What type of online self-services does Lincoln Automotive Financial Services offer?
- How can I transfer my vehicle and account obligations to someone else?
SPECIAL SITUATIONS
- I am on a contract as a co-borrower/co-lessee, and the borrower/lessee recently passed away. What should I do?
- What is Ford Pro™ FinSimple™, and how does it relate to Lincoln AFS?
- What are some of the Servicemembers Civil Relief Act (SCRA) benefits available to clients serving in the military?
- Does Lincoln Automotive Financial Services have a finance program to assist clients who plan to finance modified vehicles?
- What should I do if I was recently in a car accident?
- How can I dispute an inaccuracy on my credit report?